I am not able to connect the BIAS Head/Rack to computer (BIAS Amp), what should I do?

Please troubleshoot the issue using the methods below:
1.Perform a factory reset to reset the unit back to factory settings. 
2.Try connecting the unit into another USB port. Alternatively, please try using another USB cable. 
If the connection issue persists, please open a support ticket athttps://help.positivegrid.com/hc/en-us/requests/new

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