Is there a self-troubleshooting guide that I can refer to shoud I encounter a problem with my unit?

Please troubleshoot the issue using the basic troubleshooting steps below if you're experiencing any of the following issues with your unit:

  • Noise issues
  • Sound quality issues
  • Preset-related issues
  • LED-related issues
  • MIDI-related issues
  • Connection issues (USB or Bluetooth)

 

Basic Troubleshooting Steps:

1. Perform a Factory Reset
2. Update Firmware to latest version


If the issue persists, please open a support ticket at: https://help.positivegrid.com/hc/en-us

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