Attention: iOS users - Problems with In-App Purchases



Restoring In-App Purchases

If you’re unable to restore in-app purchases for BIAS Amp, BIAS FX, BIAS Pedal, or JamUp, please make sure that you have performed the following actions:

  • Check that you are signed in with the same Apple ID
  • Re-log into your Apple ID and try again (Settings > iTunes & App Store)
  • Check to see that your in-app purchases are not hidden on any of your devices: (https://support.apple.com/en-us/HT201322)
  • Reinstall the app
  • Restart your iOS device

 

Contact Apple Support

https://getsupport.apple.com/

Please contact Apple support if the above options are ineffective. Make sure to provide them the order number on the receipt.


Positive Grid team

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