Attention: iOS users - Problems with In-App Purchases

Restoring In-App Purchases

If you’re unable to restore in-app purchases for BIAS Amp, BIAS FX, BIAS Pedal, or JamUp, please make sure that you have performed the following actions:

  • Check that you are signed in with the same Apple ID
  • Re-log into your Apple ID and try again (Settings > iTunes & App Store)
  • Check to see that your in-app purchases are not hidden on any of your devices: (
  • Reinstall the app
  • Restart your iOS device
  • Go to the in-app store and tap on "Restore Purchase" to regain the items again


Contact Apple Support

Please contact Apple support if the above options are ineffective. Make sure to provide them the order number on the receipt.

Positive Grid team

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