How to Send a Refund Request?(Desktop Softwares)

We only accept a refund request within 30 days since purchase,

Please send us an email at support@positivegrid.com with your info below:

1. Your email registered on our online store 

2. A screenshot of the receipt sent from us

 

*Please note: It only applies to the Desktop softwares purchased from our online store, but not the iOS apps from Apple App Store. All the apps on Apple App Store are managed by Apple itself. You can request for a refund by reporting a problem with your purchase. See link:
https://reportaproblem.apple.com/pt*

 

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