What is MD5 and what does it do?

MD5 is a tool that helps to make sure your downloaded installer is exactly the same as what we built. 

How to verify? 

1. Download the software installer from our store page

2. Open the link: http://onlinemd5.com/   

3. Select MD5, drag and drop the downloaded installer to the place as instructed.

4. Check "File Checksum" and see if it's the same code as the one listed on our download page. 

If yes, your download is complete. If no, there must be something wrong with the whole download process, please disable the firewall and any active anti-virus software, or try with a different web browser. 

If the issue persists, please send us a support ticket and get in touch with a support agent:

https://help.positivegrid.com/hc/en-us/requests/new

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