Security Warnings with Firmware Updater

If you encounter a security warning when trying to start the firmware update for your Spark series amplifier, please rest assured that our firmware updaters are completely safe and secure. Our team is diligently working to enhance the updater to avoid such security warnings in the future.


For the time being, we kindly ask you to follow these steps to initiate the firmware updater successfully:


For Mac Users

  1. Right-Click and Open:

    - Locate the Spark Firmware Updater on your Mac.
    - Right-click on the Spark Firmware Updater and select "Open".

  2. Handle the Warning Window:

    - After encountering the warning window, click "OK".
    - Right-click on the Spark Firmware Updater again and select "Open" a second time.

  3. Final Confirmation:

    - You will encounter the warning window once more. This time, please click "Open" to proceed with executing the updater.



By following these steps, you should be able to bypass the security warning and successfully update your firmware.


For Windows Users

  1. Whitelist the Updater:
    - Open your antivirus software and whitelist the Spark Firmware Updater to ensure it's not blocked.

  2. Run as Administrator:
    - Locate the Spark Firmware Updater on your Windows PC.
    - Right-click on the updater file and select "Run as Administrator".



By performing these actions, you can initiate the firmware updater without any security warnings.



We apologize for any inconvenience caused by these security warnings and appreciate your understanding as we work to improve this experience. Should you encounter any further issues, please don’t hesitate to reach out to our customer support team for additional assistance.


Thank you for your patience and cooperation.

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