Thank you for your preorder! We appreciate your enthusiasm for our products and are dedicated to keeping you informed about your order status.
What's the status of my order?
Please note that you can log in to your account using the email address you used to place your order. Once logged in, you can easily check the status of your order in the user center.
Additionally, you can also track your order by visiting the 'Track your order' link. Simply enter your email and order number to access the tracking details.
I didn't receive everything in the order
If you have ordered multiple items, please be aware that they may arrive separately. This is not an error; it is part of our shipping process. We appreciate your patience and understanding as you receive your order.
When will the pre-order ship?
To find out when your preordered item is expected to ship, please refer to the following links specific to your region:
- United States: Shipping Estimate
- Canada: Shipping Estimate
- European Union: Shipping Estimate
- United Kingdom: Shipping Estimate
- Australia: Shipping Estimate
These links provide up-to-date information regarding shipping estimates and timelines for your specific location.