Hardware Service

Hardware Service for Spark 40 Amplifier (Worldwide)
Please contact us immediately at here and attach a proof of the original purchase date or order number, our support team will issue a RMA Number (Return Merchandise Authorization) to start the repair process.

Hardware Service for BIAS Head/Rack/MINI Series and BIAS Pedal (Worldwide)
BIAS Head, Rack, MINI Guitar, MINI Bass and BIAS Pedal Series (Pro+Twin) come with a one-year warranty. If a defect arises in your product, please contact us immediately at here and attach a proof of the original purchase date or sales receipt within the warranty period. Our support team will help from there.  

For non-warranty repairs, please contact our Service Center:

Dave Simmons


*Please note
you are responsible for all shipping costs to transport your product to Positive Grid or an authorized service center. Positive Grid will pay for shipping and freight charges to return your product after service is completed, within the Country of original purchase only.

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