Failed to Upload Presets From ToneCloud in BIAS Amp2 iPhone/iPad App to BIAS Head/Rack, What Can I Do?

If you see the "Save to BIAS Gear" notification pop up when saving amp presets from BIAS Amp2 iPhone/iPad to BIAS Head/Rack, please follow the steps below to check:
Amp2.1.7_Bluetooth.PNG
1. Check your Internet/WIFI connection. Please refer to this article:
https://www.zdnet.com/article/how-to-check-up-and-fix-your-internet-connection/

2. Follow the Bluetooth troubleshooting guide here:
https://support.apple.com/en-us/HT201542

3. Try downloading presets from ToneCloud to BIAS Amp2 App first, then upload it to BIAS Head/Rack to avoid any unexpected interferences.
iOS_BA2_Save_to_Custom.PNG


If the 
issue persists, please open a support ticket at: https://help.positivegrid.com/hc/en-us/requests/new



 

Was this article helpful?
0 out of 0 found this helpful
Need More Help? Contact Us