BIAS Head, Rack, MINI Guitar, MINI Bass and BIAS Pedal Series (Pro+Twin) come with a one-year warranty.
If a defect arises in your product within your warranty period, please contact us immediately here and attach a proof of the original purchase date or sales receipt within the warranty period. Our support team will help from there.
For non-warranty repairs, please contact our US service center:
Pro Audio Repair
proaudiorepair@icloud.com
*For non-warranty repairs, please note you are responsible for all shipping costs to transport your product to Positive Grid or an authorized service center. Positive Grid will pay for shipping and freight charges to return your product after service is completed, within the country of original purchase only.