Help Center
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Choose Your Product for Instructions, Manuals & FAQ
Software
Desktop / Mobile
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BIAS FX 2New Era of Tone
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BIAS AMP 2Advanced Modeling Technology
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BIAS PEDALseriesTone Match Modeler
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JamUpRehearse, jam anywhere
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Final TouchMost Powerful Mobile Production Tool
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X DrummerThe first AI drum app for iOS
Discontinued Products
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BIAS AMPAdvanced Modeling Technology
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BIAS FXInnovative Effects Proccessing
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BIAS FXInnovative Effects Proccessing
Hardware
Head, Rack & Pedals
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BIASHead / RackBring BIAS AMP technology to stage -
BIAS MINIBIAS Head power in a compact form factor -
FOOTSWITCHEssential for your BIAS Head/Rack/MINI -
BIAS DistortionThe world’s first tone match distortion pedal -
BIAS ModulationThe world’s first cross-platform modulation pedal -
BIAS DelayThe world’s first cross-platform delay pedal -
BT PedalFlexible wireless footcontroller -
SparkThe smart way to play and jam
Discontinued Products
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Trending FAQ
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FAQ
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Spark Shipping Policy & Track Order
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Spark Amp FAQ
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How Do I Register My Spark & Download Studio One Prime?
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Bluetooth Connection Troubleshooting Guide
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Spark Bags & PreSonus Headphones Shipping Update
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Firmware Update for Spark
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How to Download, Install and Activate Positive Grid Desktop Products
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How to Activate BIAS FX 2 License?
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Spark Shipping Policy & Track Order
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Spark 简体中文版
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使用方法
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BIAS FX 2 Mobile
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FAQ- BIAS FX 2 Mobile
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Product Information
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BIAS FX 2 Mobile Manual
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Update History & Release Notes
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Troubleshooting
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Spark
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Track Order
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General FAQ
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User Manual & Product Information
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Usage
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Importing Playlists from Apple Music/Spotify & Auto Chord Usage
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Preset Management (Save to Hardware / ToneCloud Download & Upload)
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Smart Jam Tutorial
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Tuner/Preset/Tap Tutorial
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Pairing Spark Amp with Your iPhone/iPad via Bluetooth
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Pairing Spark Amp with Your Android Device via Bluetooth
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Spark Registration & Download Studio One Prime
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Basic Setup Guide for Spark & PreSonus Studio One
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Spark Windows ASIO Driver
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Importing Playlists from Apple Music/Spotify & Auto Chord Usage
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Firmware
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Troubleshooting
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USB Device/ASIO Driver not recognized in Windows
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Playback coming through mobile devices instead of Spark
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Bluetooth Connection Troubleshooting Guide
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"An unexpected error has occurred" When Importing Your Spotify Playlist
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The Error Message "Can't recognize your device"
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Spark Factory Reset & Bluetooth Reset
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USB Device/ASIO Driver not recognized in Windows
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Tutorial Videos
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BIAS MINI 支持页面
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利用电脑和 iPad/iPhone 连结BIAS MINI
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How-To 教学
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BIAS FX 2 Desktop 简体中文版
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常见FAQ - BIAS FX 2
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发布说明
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线上使用手册
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音频设定
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授权
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BIAS FX 2 Desktop
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General FAQ
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License
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Usage
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Product Information
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Audio Settings
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Update History / Release Notes
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MIDI/Automation
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Plugins/Recording
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How to Get Stereo Effects with a Mono Input in Cubase?
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How to Find/Record with BIAS FX 2 in Ableton Live?
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How to Find/Record with BIAS FX 2 in Pro Tools?
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How to Find/Record with BIAS FX 2 in GarageBand?
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How to Find/Record with BIAS FX 2 in Reason?
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How to Find/Record with BIAS FX 2 in Cubase / Nuendo?
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How to Find/Record with BIAS FX 2 in Studio One?
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How to Find/Record with BIAS FX 2 in Reaper?
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How to Find/Record with BIAS FX 2 in Logic Pro?
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How to Get Stereo Effects with a Mono Input in Cubase?
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Tutorial & Video
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Troubleshooting
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No Input on macOS 11 Big Sur
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Solution to Crackling/Popping Noise
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Error! Preset Load Failed
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Error - The Sample Rates Of The Recording & Playback Devices Don't Match (Windows Sound)
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How to prevent Bias FX 2 from logging out (Mac)?
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Can't Find My Presets in GarageBand
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BIAS FX 2 Blocks the Audio/Sound from other Softwares
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No Input on macOS 11 Big Sur
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BIAS AMP 2 Mobile
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Troubleshooting
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Product Information
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Update History and Release Notes
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FAQ
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BIAS AMP 2 Desktop
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Troubleshooting
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Product Information
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License
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Audio Settings
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Update History and Release Notes
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FAQ
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BIAS FOOTSWITCH
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How-To Tutorials
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FAQ
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Service Manual
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BIAS MINI Guitar/Bass
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Troubleshooting
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User Manual
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Firmware Release Notes
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Connection via Desktop and Mobile
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How-To Tutorials
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BIAS MINI Guitar
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BIAS MINI Bass
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FAQ
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FAQ - BIAS MINI Guitar/Bass
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How Do I Get My Free BIAS Amp2 Desktop License? Will It Still Available to Me If I Sell My BIAS Amp Series Hardware?
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Can I Integrate BIAS FX with BIAS MINI Guitar/Bass?
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Is It Possible to Import Presets from BIAS FX to the MINI Amp?
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Can I Use BIAS MINI Amp as Audio Interface in DAW or on My Computer?
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Does the BT-4 Bluetooth Pedal Work with the BIAS MINI Guitar/Bass?
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Can I Connect The XLR Output to a Device with 48v Phantom Power Enabled?
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FAQ - BIAS MINI Guitar/Bass
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Latest News
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News
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Notice - iOS 14 Compatibility Issue
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MacOS Catalina (10.15) Compatibility
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BIAS FX 2 Desktop FAQ
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BIAS FX 2 Pricing
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[Notice] No input on OSX10.14 Mojave
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Content in Celestion Modern Vintage Pack
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BIAS AMP 2 FAQ (General)
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BIAS AMP 2 - How to Import the Pre-Order Exclusive Presets
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Final Touch's In-App Audio issue
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X Drummer 's FAQ is available now
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Attention: iOS users - Problems with In-App Purchases
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Notice: End of support for iOS 8 and earlier versions
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Public Announcement for iOS Bluetooth Support
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Last builds of BIAS Amp / FX for Apple Legacy OS
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Notice - iOS 14 Compatibility Issue
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Updates
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General FAQ
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Checkout/Payment
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License Related
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How to Download, Install and Activate Positive Grid Desktop Products
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How to use my redeem code, download and activate Positive Grid’s software?
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How to reset my password?
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How to Change My Email for My Account?
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What Should I Do if I Keep Failing to Reset My Password?
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How many devices can I activate the Standard or Professional license?
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How to upgrade to Professional?
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Can't activate Standard / Professional license?
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How to Download, Install and Activate Positive Grid Desktop Products
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Product Information
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What is the Difference between BIAS FX 2 and BIAS AMP 2?
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Product Comparison For Desktop Softwares
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New Website troubleshooting
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System Requirements For iOS Apps
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System Requirements For Desktop Softwares
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How do I edit my profile picture and name on ToneCloud?
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How to Backup My Presets?
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What is ToneCloud®?
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Where can I download Demos? What are The Limitations of Demo?
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How Do I Update to The Latest Version?
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How to Switch Back to Regular Email Login instead of Facebook Login?
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Is BIAS Amp Desktop a porting from BIAS Amp iOS?
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Can I run BIAS FX on Hackintosh?
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Do you have any plan for Android?
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What is the Difference between BIAS FX 2 and BIAS AMP 2?
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Tutorials
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Technical Issues
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Compatibility with macOS 11 Big Sur
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When i open the apps, I hear the sound with a delay. Why?
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How do I request refund for my iOS apps?
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Getting the Error Message "No internet connection" while logging in
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The Error Message "The inter app audio app you have selected is not available at this time"
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How To Fix Error 2503 2502 On Windows 10 When Installing Softwares?
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Fixing an Installer .pkg Stuck on “Verifying” in Mac OS X
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What is MD5 and what does it do?
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4K/UHD Resolution Issue
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Why am I Getting " The feature you are trying to use is on a network resource that is unavailable " during the Installation Process ?
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Compatibility with macOS 11 Big Sur
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Repairs
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Warranty Policy
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Repairs / Service Center
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BIAS AMP Desktop
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FAQ
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Troubleshooting
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The Error Message: "Failed to load the configuration on BIAS Plugin!"
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Login Failed: 0, 7, -201
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BIAS Amp Blocks the Audio/Sound from other Softwares
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Black Window - Cubase + Mac
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Missing UI or Empty Window
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BIAS Amp is Stuck in "Demo" Mode
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BIAS Amp Fails as a Plugin within REAPER on Windows10
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Where are My Custom Amps?
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The Error Message: "Failed to load the configuration on BIAS Plugin!"
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Product Information
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BIAS Amp Product Comparison Chart
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What is BIAS Amp?
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Quick Start
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Amp Module: Control Panel
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Amp Module: Preamp
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Amp Module: Tone Stack
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Amp Module: Power Amp
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Amp Module: Transformer
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Amp Module: Cab/Mic & EQ
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Amp Module: IR Loader / Amp Match (Professional only)
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Global Parameters
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ToneCloud® & Preset Management
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Preset Model List
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BIAS FX Integration
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BIAS Amp Product Comparison Chart
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Audio Settings
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License
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Update History and Release Notes
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How-To Tutorials
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How to Use Amp Match in BIAS Amp 1 Desktop Professional Standalone Version
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How to Use Amp Match (BIAS Amp Desktop Professional Plugin)
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How to Uninstall BIAS Amp
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How to Get Stereo Effects with a Mono Input in Cubase?
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How to Find Custom Presets When Using BIAS Amp in GarageBand 10
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How to Find BIAS Amp in Ableton Live
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How to Find/Record with BIAS Amp in Cubase / Nuendo
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How to Find/Record with BIAS Amp in GarageBand
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How to Find/Record with BIAS Amp 2 in Logic Pro X
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How to Find/Record with BIAS Amp in Mixcraft 7/8
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How to Find/Record with BIAS Amp in Pro Tools
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How to Find/Record with BIAS Amp in Reason
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How to Find/Record with BIAS Amp in REAPER
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How to Find/Record with BIAS Amp in Sonar
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How to Find/Record with BIAS Amp in Studio One
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How to Use Amp Match in BIAS Amp 1 Desktop Professional Standalone Version
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BIAS Amp LE (for Focusrite users only)
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BIAS AMP Mobile
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Product Information
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App Integration & Expansion Packs
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Update History and Release Notes
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FAQ
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Troubleshooting
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BIAS FX Desktop
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Product Information
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Audio Settings
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License
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Update History and Release Notes
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Expansion Packs
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BIAS FX JAM (For Apogee Users)
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BIAS FX LE
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How-To Tutorials: MIDI/Automation
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How to Write Automations in Logic ?
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How To Control BIAS FX Plugin with MIDI Controller in Cubase
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How to Use MIDI Control in Standalone Version?
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How to Send Automated MIDI Program Changes to BIAS FX in REAPER ?
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How to Write Automations in Cubase?
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How to Control BIAS FX Plug-in with MIDI Controller in Ableton Live?
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How to Control BIAS FX Plug-in with MIDI Controller in Logic Pro?
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How to Use MIDI Track + MIDI Controller to Change Presets in Logic Pro ?
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How to Make Program Change Automations in Logic Pro?
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How Do I Use MIDI Track to Change Plugin Presets in Pro Tools?
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How to Write Automations in Logic ?
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How-To Tutorials: Recording
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How to Record Mono and Stereo Guitar Track
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How to Find/Record with BIAS FX in Sonar
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How to Find/Record with BIAS FX in Studio One
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How to Find/Record with BIAS FX in REAPER
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How to Find/Record with BIAS FX in Reason
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How to Find/Record with BIAS FX in Pro Tools
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How to Find/Record with BIAS FX in Mixcraft 7/8
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How to Find/Record with BIAS FX in Logic Pro
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How to Find/Record with BIAS FX in GarageBand
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How to Find/Record with BIAS FX in Cubase / Nuendo
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How to Find BIAS FX in Ableton Live
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How to Record Mono and Stereo Guitar Track
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FAQ
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Troubleshooting
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BIAS FX Mobile Universal
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Product Information
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BIAS FX Mobile Universal Expansion Packs
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App Integration & Inter-App Audio
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Update History and Release Notes
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FAQ
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Troubleshooting
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BIAS Pedal Desktop
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Product Information
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Update History and Release Notes
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BIAS Pedal Modules
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How-To Tutorials
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How to Activate BIAS Pedal License
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How to Reset BIAS Pedal to Default Settings
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How to Uninstall BIAS Pedal
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How to Pedal Match?
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How to Sync with BIAS Pedal for iPad
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How to Find BIAS Pedal in Ableton Live
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How to Find/Record with BIAS Pedal in Cubase / Nuendo
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How to Find/Record with BIAS Pedal in Logic Pro
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How to Find/Record with BIAS Pedal in Mixcraft 7/8
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How to Find/Record with BIAS Pedal in Pro Tools
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How to Find/Record with BIAS Pedal in Reason
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How to Find/Record with BIAS Pedal in REAPER
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How to Find/Record with BIAS Pedal in Sonar
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How to Find/Record with BIAS Pedal in Studio One
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How to Activate BIAS Pedal License
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FAQ
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Troubleshooting
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BIAS Pedal Mobile
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Product Information
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App Integration & BIAS Pedal Modules
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Update History and Release Notes
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FAQ
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Troubleshooting
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JamUp
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Product Information
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In-App Purchase
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MIDI Control
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Update History and Release Notes
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FAQ
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Final Touch
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User Manual
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How-To Tutorials
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Mastering on iPad - Overview (Part 1)
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Mastering on iPad - Using EQ (Part 2)
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Mastering on iPad - Multi-Band Dynamics (Part 3)
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Mastering on iPad - Stereo Enhancement (Part 4)
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Mastering on iPad - The Maximizer (Part 5)
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Mastering on iPad - Reverb Section (Part 6)
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Mastering on iPad - Presets and Exporting (Part 7)
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Mastering on iPad - Inter-App Audio (IAA) (Part 8)
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Mastering on iPad - Mastering Rock and Pop (Part 9)
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Mastering on iPad - Mastering an Electronic Track (Part 10)
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Mastering on iPad - Overview (Part 1)
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Update History and Release Notes
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X Drummer Mobile
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Product Information
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Update History and Release Notes
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FAQ
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BIAS Head / Rack
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User Manual
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Firmware Release Notes
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BIAS Head
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BIAS Rack
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Fundamental Connections and Their Uses
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Connection via Desktop and Mobile
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Preset Management
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Amp Control
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How-To Tutorials
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FAQ
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FAQ - BIAS Head/Rack
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How Do I Get My Free BIAS Amp2 Desktop License? Will It Still Available to Me If I Sell My BIAS Amp Series Hardware?
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Can I Integrate BIAS FX with BIAS Head/Rack?
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Does the BT-4 Bluetooth Pedal Work with the BIAS Head/Rack?
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Can I Use BIAS Head/Rack as Audio Interface in DAW or on My Computer?
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Can I Connect The XLR Outputs to A Device with 48v Phantom Power Enabled?
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FAQ - BIAS Head/Rack
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Troubleshooting
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Is There a Self-Troubleshooting Guide that I Can Refer to Should I Encounter a Problem with My Unit?
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BIAS Amp 2 Desktop Does Not Detect BIAS Head/Rack via USB
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BIAS Amp 2 App Does Not Detect BIAS Head/Rack via Bluetooth
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Why Do I Have Unwanted Hums and Hiss Coming from My Amp?
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There’s No Sound on the Speaker Output, What Can I Do?
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Failed to Upload Presets From ToneCloud in BIAS Amp2 iPhone/iPad App to BIAS Head/Rack, What Can I Do?
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Is There a Self-Troubleshooting Guide that I Can Refer to Should I Encounter a Problem with My Unit?
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BT Pedal
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BT Pedal User Guide
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Connecting BT-4 to BIAS FX and JamUp
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Connecting BT-4 to Other Guitar-based Apps
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Connecting BT-4 to Non Guitar-based Apps
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FAQ
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BIAS Distortion
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User Manual
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Getting Started
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BIAS Pedal Integration
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FAQ
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Troubleshooting
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Why does my iPad keep asking me to turn on the bluetooth when it's already on?
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I disconnected my pedal by accident when I was upgrading the firmware
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I’m getting noise when powering up my pedal through the USB port
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I’m unable to turn the pedal on with my power supply
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I’m getting noise from my amp when I have my pedal turned on
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I have unwanted high-pitch noise/hum through my power supply "VooDoo Lab Pedal Power 2 Plus", what's causing it?
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I am not able to connect the BIAS Pedal Distortion to computer (Bias Pedal software), what can I do?
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I am not able to use the 9V power jack. What type of 9V adapter plug can I use with the pedal?
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Why does my iPad keep asking me to turn on the bluetooth when it's already on?
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BIAS Delay
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User Manual
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FAQ
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Troubleshooting
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Why does my iPad keep asking me to turn on the bluetooth when it's already on?
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I disconnected my pedal by accident when I was upgrading the firmware
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I’m getting noise when powering up my pedal through the USB port
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I’m unable to turn the pedal on with my power supply
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I’m getting noise from my amp when I have my pedal turned on
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I am not able to connect the BIAS Pedal Delay to computer (BIAS Pedal software), what can I do?
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I am not able to use the 9V power jack. What type of 9V adapter plug can I use with the pedal?
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Why does my iPad keep asking me to turn on the bluetooth when it's already on?
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BIAS Modulation
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User Manual
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FAQ
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Troubleshooting
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Why does my iPad keep asking me to turn on the bluetooth when it's already on?
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I disconnected my pedal by accident when I was upgrading the firmware
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I’m getting noise when powering up my pedal through the USB port
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I’m unable to turn the pedal on with my power supply
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I’m getting noise from my amp when I have my pedal turned on
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I am not able to connect the BIAS Pedal Delay to computer (Bias Pedal software), what can I do?
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I am not able to use the 9V power jack. What type of 9V adapter plug can I use with the pedal?
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Why does my iPad keep asking me to turn on the bluetooth when it's already on?
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