Spark LINK is Not Charging

If either the TX or RX device fails to start charging while connected to the USB cable, please follow the instructions below:

Step 1: Try a Different Charging Method

• Use a Computer:
  Connect your Spark LINK to a computer using the original USB cable. This provides a stable power source and may help trigger a response from the device.
  
  
• USB Port Type:
  If your computer only has USB-C ports, use a USB-A to USB-C adapter or a USB hub as needed.
  
  
• Try Another Cable:
  If available, test with a different USB charging cable to eliminate the possibility of a faulty cable.

Step 2: Perform a Manual Power Reset
If Spark LINK still doesn’t respond, proceed with a manual reset to recalibrate the charging circuit.

Please repeat the following steps several times:

1. Press and hold the Power Reset button.

   

2. While holding the button, plug in the USB Type-C cable.

3. Wait 5 seconds, then unplug the cable.

4. Wait 3 seconds before repeating
   Continue until the red charging LED lights up. Once it does, release the reset button. When the red light stays on, the unit has been successfully activated and should charge normally.