Support
e.g. : MIDI, Manual, FAQ ...
Choose Your Product for Instructions, Manuals & FAQ
Software
Desktop / Mobile
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BIAS FX 2New Era of Tone
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Spark AppThe smart way to play and jam
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BIAS AMP 2Advanced Modeling Technology
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BIAS PEDALseriesTone Match Modeler
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JamUpRehearse, jam anywhere
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X DrummerThe first AI drum app for iOS
Discontinued Products
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Final TouchMost Powerful Mobile Production Tool
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BIAS AMPAdvanced Modeling Technology
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BIAS FXInnovative Effects Proccessing
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BIAS FXInnovative Effects Proccessing
Expansion Pack
Desktop / Mobile
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OMNYSS
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Experience
Jimi Hendrix™
Hardware
Amp, Head, Rack & Pedals
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Spark 2This is your Spark. More than ever.
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Spark EdgeBe Heard. Everywhere.
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SparkThe smart way to play and jam.
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Spark MINIYou've never heard a small amp sound like this.
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Spark GONothing short of brilliant.
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Spark LIVEBorn to Play.
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Spark BatteryPower your Spark.
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Spark LINKPlug in. Break free.
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Spark Control XMaximum Control for Spark Series Amps.
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Spark CABPlug In. Get Loud.
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RIFFPlay, jam and record with amazing tones and tools.
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Spark ControlMore than just hands-free.
Discontinued Products
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BIASHead / RackBring BIAS AMP technology to stage
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FOOTSWITCHEssential for your BIAS Head/Rack/MINI
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BIAS DistortionThe world’s first tone match distortion pedal
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BIAS ModulationThe world’s first cross-platform modulation pedal
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BIAS DelayThe world’s first cross-platform delay pedal
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BT PedalFlexible wireless footcontroller
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BIAS MINIBIAS Head power in a compact form factor
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Download (Internal)
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Firmware
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Download
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Download
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General FAQ
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Order & Shipping
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Checkout & Return
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Download & Activation
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Account
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How to Adjust Communication Preferences (Email Subscription/Unsubscribe/Promotional SMS)
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How to Change My Email for My Account?
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How to Switch Back to Regular Email Login instead of Facebook Login?
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How to Change My Password / Personal Information?
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How Do I Edit My Profile Picture and Name on ToneCloud?
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What Should I Do if I Keep Failing to Reset My Password?
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How to Adjust Communication Preferences (Email Subscription/Unsubscribe/Promotional SMS)
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Product Information
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How To Find My Product Serial Number?
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What is the Difference between BIAS FX 2 and BIAS AMP 2?
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System Requirements For Mobile Apps
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System Requirements For Desktop Software
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How to Backup My Presets?
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What is ToneCloud®?
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Where can I download Demos? What are The Limitations of Demo?
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How Do I Update to The Latest Version?
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Can I run BIAS FX on Hackintosh?
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Do you have any plan for Android?
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How To Find My Product Serial Number?
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Tutorials
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Technical Issues
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Support Internal
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Spark App
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Download & Release note
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FAQ
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Where can I find the artists' presets?
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Is the Spark app free to use for Spark owners?
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Do I have to buy the presets in Spark?
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Where do I download the Spark app?
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On which versions of iOS / Android systems is Spark app supported?
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Can I install the Spark app on my computer?
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Can I play music via Spark from Spotify/Apple Music, while playing guitar at the same time?
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Can the Spark app transpose songs?
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Can I use Spark app for my guitar tones?
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Can I use Smart Jam with headphones plugged in?
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Can I load presets from BIAS FX 2 into Spark, or vice versa?
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Is there a time limit to Spark app's video recording?
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I have songs that are not released, will I be able to utilize Auto Chord on these songs by importing them into my phone?
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I don’t have Spotify / Apple Music, can I import my own music into Spark app for Auto Chord?
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How do I reset the factory presets in the Spark app?
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How can I grant permissions to the Spark app?
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Why does Spark app have to use YouTube for its engine?
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Where can I find the artists' presets?
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Troubleshooting
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Can't play YouTube video in the Spark app
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Can’t Connect Spark Amp via Bluetooth
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Playback coming through mobile devices instead of Spark
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Intermittent Bluetooth Connection
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"An unexpected error has occurred" When Importing Your Spotify Playlist
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'invalid_grant' message when connecting with Spotify
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The Error Message "Can't recognize your device"
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Can't play YouTube video in the Spark app
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Product Specification
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How to (User manual)
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Connect to Spark Amp
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Set Up the Effect Signal Chain
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Save Presets
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Download & Upload Presets with ToneCloud
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Backup & Restore Presets in the Spark app
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Import Spotify/Apple Music Playlist
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Smart Jam
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Auto Chord
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Tuner in Spark app
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Tap Tempo in Spark app
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Check Spark Amp’s Device Info
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Spark AI Beta
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Pairing Spark Amp with Your iPhone/iPad via Bluetooth
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Pairing Spark Amp with Your Android device via Bluetooth
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Android Device - Downloading Sound Contents
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Connect to Spark Amp
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Tutorial video
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Spark 2
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Order & Shipping
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Firmware
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Product Specifications
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How to (User manual)
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Spark 2 User Manual
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Install and charge Spark Battery in Spark 2
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Indicators (Preset, Power, Wireless)
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Switch between Ch. A and Ch. B
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Tap Tempo on Spark 2
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Onboard Tuner on Spark 2
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Onboard Looper on Spark 2 (Tutorial Video)
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Control main output mute/unmute behavior with line out
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Connect Spark 2 to the Spark Control X
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Use Spark Control X to control onboard Looper
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Use Spark Control to control onboard Looper
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Pairing the Spark 2 with a mobile device via Bluetooth
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Installing Windows Driver for Spark 2
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Recording with Spark 2 (USB I/O)
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Spark 2 User Manual
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Video
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FAQ
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What is Spark 2, and how is it different from the original Spark?
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Does the Spark 2 come with a new Spark app?
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Can Spark 2 be battery-powered?
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Does Spark 2 come with a looper?
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Does Spark 2 come with a footswitch?
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Is there a FX Loop in Spark 2?
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Is there an option for a white/pearl edition of Spark 2?
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Will there be a Spark 2 bag?
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Will there be a customized grille for Spark 2?
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Will the main speaker be muted when the line out is connected?
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Can I record the drum track in Groove Looper in a DAW?
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Music Input Priority (Aux In / Bluetooth Audio / USB Audio)
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What is Spark 2, and how is it different from the original Spark?
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Troubleshooting
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Spark EDGE
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Order & Shipping
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Firmware
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Product Specifications
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How to (User manual)
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Spark EDGE User Manual
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Indicators (Preset, Power, Wireless)
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Connect the instrument to the Spark EDGE
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Pairing the Spark EDGE with a mobile device via Bluetooth
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Onboard Tuner on Spark EDGE
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Switch between Ch. A and Ch. B
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Adjust the signal chain between Input 1 & Input 2
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Control main output mute/unmute behavior with line out
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Connect Spark EDGE to the Spark Control X
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Use onboard Looper on the Spark EDGE
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Use Spark Control X to control Looper on the Spark EDGE
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Install and charge Spark Battery in Spark EDGE
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Assign MIDI commands to the Spark EDGE
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Installing Windows Driver for Spark EDGE
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Spark EDGE User Manual
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Tutorial video
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FAQ
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Does the Spark EDGE come with a new Spark app?
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What effects are included for?
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Will the main speaker be muted when the line out is connected?
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What instruments can I use with the Spark EDGE?
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Can I connect a microphone to the Spark EDGE?
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Does the Spark EDGE come with a phantom power?
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Can the Spark app's signal chain be applied to all inputs on the Spark EDGE?
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Does the Spark EDGE come with a footswitch?
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Can the Spark EDGE be battery-powered?
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Are inputs & outputs balanced or unbalanced?
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Is there an option for a white/pearl edition of the Spark EDGE?
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What’s the difference between Spark EDGE and Spark LIVE?
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Does the Spark EDGE come with a new Spark app?
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Troubleshooting
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Spark
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Track Order
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Firmware
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FAQ
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Spark Warranty FAQ
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Can I use the Spark Amp without the Spark app?
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Is there any effects built-in?
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What instruments does Spark work with?
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Does Spark work with a foot switch?
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Does Spark offer an auxiliary-in input to connect my MP3 player?
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Is there a FX Loop on the Spark? Can I use it as an effects unit with my live rig?
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Can the Spark be connected with wireless earphones or headphones?
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Can Spark be powered by batteries?
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Can I hook an extension cab to Spark?
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Does Spark have a line output?
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Does Spark (40) come with a looper?
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Spark Warranty FAQ
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Troubleshooting
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Product Specifications
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How to (User manual)
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Spark User Manual
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Tap Tempo on Spark 40
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Onboard Tuner on Spark 40
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Connect the mobile device to Spark (40) via Bluetooth
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How to Save/Switch Presets on Spark 40
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Bluetooth Status LED Indicator
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Basic Setup Guide for Spark & PreSonus Studio One
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Installing Windows Driver for Spark (Tutorial Video)
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USB Recording
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Spark User Manual
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Tutorial Videos
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Spark MINI
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Track Order
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Firmware
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FAQ
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Can I bring my Spark MINI on airplanes?
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Spark MINI Warranty FAQ
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Does Spark MINI have a line-out?
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Does Spark MINI come with a charger?
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Does Spark MINI Support USB connection with iOS devices?
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Can I use Spark MINI without Spark app connected?
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Do I need to update the app in order to use Spark MINI?
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Is the Experience Jimi Hendrix™ for Spark expansion pack compatible with Spark MINI?
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Does Spark MINI work with a foot switch?
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Can Spark MINI load the same presets I have on Spark 40?
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Can I connect any other instruments such as a keyboard or vocal mic to Spark MINI?
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Can I purchase two Spark MINI’s and stereo pair them?
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How long does it take to charge Spark MINI?
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What charger is safe to charge Spark MINI?
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How long is Spark MINI's playing time with full battery?
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Can I bring my Spark MINI on airplanes?
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Troubleshooting
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Product Specifications
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How to (User manual)
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Spark MINI Quick Start Guide
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Connect the mobile device to Spark MINI via Bluetooth
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Music Input Priority (Aux In / Bluetooth Audio / USB Audio)
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Onboard Tuner on Spark MINI
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LED Indicator Status
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EQ Scenario
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Headphone/Line Out Settings
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Power Settings
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Hi-Z Mode
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Spark MINI Serial Number
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Basic Setup Guide for Spark MINI & PreSonus Studio One
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USB Recording
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Installing Windows Driver for Spark MINI (Tutorial Video)
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Spark MINI Quick Start Guide
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Tutorial video
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Spark GO
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Order & Shipping
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Firmware
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Product Specifications
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How to (User manual)
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Spark GO User Manual
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EQ Scenario
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Headphone/Line Out Settings
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Power Settings
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Voice Guide
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Hi-Z Mode
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Using Spark GO as a Guitar Amp
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Connect the mobile device to Spark GO via Bluetooth
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Onboard Tuner on Spark GO
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Music Input Priority (Bluetooth Audio / USB Audio)
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LED Indicator Status
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USB Audio with Spark GO
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USB Recording
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Installing Windows Driver for Spark GO
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Spark GO User Manual
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Tutorial video
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FAQ
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Can I bring my Spark GO on airplanes?
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What's the noise I hear when turning up the volume?
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Spark GO Warranty FAQ
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Is Spark GO mono or stereo?
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What's Spark GO's speaker frequency response?
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What's the spec of Spark GO's speakers (wattage, SPL, impedance, etc)?
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What's the spec of Spark GO's battery (playing & charging time)?
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What's Spark GO's compatible headphone impedance?
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What's Spark GO's analog-to-digital resolution for audio recording?
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Can I bring my Spark GO on airplanes?
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Troubleshooting
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Spark CAB
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Order & Shipping
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Product Specifications
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How to (User manual)
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Tutorial video
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FAQ
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Do you ship Spark CAB to my country?
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What is Spark CAB?
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Why Do I Need Spark CAB?
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Is Spark CAB mono or stereo?
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Can I use Spark CAB only with Spark amps, or does it work with other amps?
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Can I use Spark CAB with traditional amp heads or combos?
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Is Spark CAB portable?
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Can I save my presets from the Spark App to the Spark CAB?
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Can I use the DC out on the rear of the Spark CAB to charge my pedal?
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Can I charge my mobile device with the USB-C port on the rear of the Spark CAB?
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Can I use the Spark Input port on the Spark CAB as an aux-in input?
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Can I change the grille on the Spark CAB?
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Does the internal speaker of Spark amp mute when connected to Spark CAB?
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Is Spark CAB compatible with electronic drums, keyboards, synthesizers, bass guitars, and more?
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Do you ship Spark CAB to my country?
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Troubleshooting
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Spark LINK
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Order & Shipping
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Product Specifications
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How to (User manual)
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FAQ
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LED Indicator / Status
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What’s Spark LINK distance range?
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What type of battery does the Spark LINK use, and how long does it last?
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Does Spark LINK work with any instrument/amp setup?
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Does Spark LINK work with active pickups?
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Can I connect one Spark LINK (TX) to multiple Spark LINK (RX)?
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Will Spark LINK fit my guitar’s output jack?
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Can another band member also use Spark LINK at the same time?
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Do I need the Spark app to use the Spark LINK?
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Will the Spark LINK be available in a white/pearl edition?
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LED Indicator / Status
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Troubleshooting
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Spark LIVE
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Order & Shipping
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Firmware
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Product Specifications
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How to (User manual)
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Spark LIVE User Manual
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Indicators (Preset, Power, Wireless)
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Connect the instrument to the Spark LIVE
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Connect the mobile device to Spark LIVE via Bluetooth
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Onboard Tuner on Spark LIVE
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Adjust the signal chain between Input 1 & Input 2
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Power Settings
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Mixer View
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Connect Spark LIVE to the Spark Control X
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Install/remove Spark Battery in/from Spark LIVE
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Installing Windows Driver for Spark LIVE
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USB Recording
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Spark LIVE User Manual
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Video
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FAQ
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Does the Spark LIVE come with a new Spark app?
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Can Spark LIVE be battery-powered?
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What instruments can I use with Spark LIVE?
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What new effects are included?
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Can the Spark app's signal chain be applied to all inputs on Spark LIVE?
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Do I need a Spark amp to play with Spark LIVE?
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What’s the difference between Spark LIVE and Spark CAB?
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Does Spark LIVE come with a footswitch?
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Does Spark LIVE come with a phantom power?
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What is Sonic IQ and how does it improve the sound of Spark LIVE?
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Are the inputs balanced or unbalanced?
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Will the main speaker be muted when the line out is connected?
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What’s the difference between Spark LIVE vertical vs horizontal placement?
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Is there an option for a white/pearl edition of Spark LIVE, and can the grille be changed on this model?
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Does the Spark LIVE come with a new Spark app?
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Troubleshooting
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Spark Control
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FAQ
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Does Spark Control have external input for expression/volume pedals?
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Does Spark Control have looper?
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What can Spark Control do?
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Is Spark Control powered by a built-in battery? What charger/adaptor should I use?
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How long does the battery last?
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Is connection with Spark App necessary to use Spark Control?
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How is Spark Control different from other existing footswitches for Spark?
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What app & firmware versions are required for Spark Control?
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Does Spark Control have external input for expression/volume pedals?
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How to (User Manual)
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Spark Control User Manual
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Spark Control Demo & Overview
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Spark Control Tutorial
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What is the wireless range of Spark Control?
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How do I connect Spark Control to my Spark Amp?
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How do I assign functions to Spark Control?
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How do I check Spark Control’s battery status?
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How do I check Spark Control’s connection status?
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Spark Control User Manual
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Troubleshooting
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Spark Control X
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Order & Shipping
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Firmware
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Product Specifications
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How to (User manual)
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Spark Control X User Manual
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Indicators (Power, Connect)
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Connect Spark Control X to Spark 40/MINI/GO
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Connect Spark Control X to Spark LIVE
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Connect Spark Control X to Spark 2
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Connect Spark Control X to Spark EDGE
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Connect an Expression Pedal to the Spark Control X
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Use Spark Control X to control onboard Looper on Spark 2
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Assign functions to Spark Control X
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Spark Control X User Manual
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Video
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FAQ
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What’s the difference between Spark Control X and Spark Control?
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Does Spark Control X work with my current Spark amp?
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Do I need the Spark app to use the Spark Control X?
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Do I need to reconnect the Spark Control X to the Spark amp every time I use it?
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What type of battery does the Spark Control X use, and how long does it last?
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Can I control wah or volume with Spark Control X?
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Can I use Spark Control X to control BIAS software?
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What’s the difference between Spark Control X and Spark Control?
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Troubleshooting
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Spark Battery
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Product Specifications
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How to
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FAQ
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RIFF
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General FAQ
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Product Information
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Usage
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Firmware
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FAQ
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Does RIFF support other brand’s audio software?
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What kinds of cables do I need to use RIFF with my studio monitors?
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What’s the compatible headphone impedance of RIFF's headphone output?
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Does RIFF work with my chosen DAW and how?
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Does RIFF come pre-loaded with guitar tones from BIAS FX 2?
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My iPad only has a USB-C port. How should I connect RIFF to it?
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Can I connect RIFF to a real guitar amplifier?
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Does RIFF require an upgrade from BIAS FX 2 LE to Standard to have access to 50k tones on ToneCloud?
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Does RIFF support other brand’s audio software?
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Troubleshooting
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BIAS FX 2 Desktop
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FAQ
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License
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Usage
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Rewind
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Cloud Banks (for BIAS FX 2 Desktop)
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Metronome
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Full Product Tour for BIAS FX 2
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Signal Path Management
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Scene Mode
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Preset Management
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Cabs / IR (Impulse Response) Loader
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Guitar Match
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ToneCloud for BIAS FX 2
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Window Size
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Looper
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Tuner
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BPM / Tempo
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Quick Snap
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Output Setting
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BIAS AMP 2 Integration
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BIAS Pedal Integration
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Rewind
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Product Information
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Audio Settings
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Update History / Release Notes
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MIDI/Automation
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Plugins/Recording
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How to Get Stereo Effects with a Mono Input in Cubase?
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How to Find/Record with BIAS FX 2 in Ableton Live?
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How to Find/Record with BIAS FX 2 in GarageBand?
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How to Find/Record with BIAS FX 2 in Logic Pro?
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How to Find/Record with BIAS FX 2 in Cubase / Nuendo?
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How to Find/Record with BIAS FX 2 in Pro Tools?
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How to Find/Record with BIAS FX 2 in REAPER?
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How to Find/Record with BIAS FX 2 in Reason?
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How to Find/Record with BIAS FX 2 in Studio One?
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How to Get Stereo Effects with a Mono Input in Cubase?
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Tutorial & Video
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Troubleshooting
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BIAS FX 2 Standalone Display Issues on Windows: Cut Off or Too Large
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BIAS FX 2 Plug-in Display Issues on Windows: Cut Off or Too Large
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Solution to Crackling/Popping Noise
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BIAS FX 2 Blocks the Audio/Sound from other Applications
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UI Error in GarageBand
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Find User Presets in GarageBand
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No Input Signal in BIAS FX 2 on macOS
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Prevent Bias FX 2 from logging out (Mac)
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Error - Preset Load Failed
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Error - The Sample Rates Of The Recording & Playback Devices Don't Match (Windows Sound)
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How to Restore My Modified Factory Presets?
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BIAS FX 2 Standalone Display Issues on Windows: Cut Off or Too Large
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BIAS FX 2 Mobile
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General FAQ
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Product Information
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Usage
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Update History & Release Notes
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Troubleshooting
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OMNYSS for BIAS FX 2
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Product Specification
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FAQ
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What is OMNYSS?
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Is OMNYSS an expansion pack for BIAS FX 2?
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Can OMNYSS be bought alone without BIAS FX 2?
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Can I purchase OMNYSS together with a BIAS FX 2 license (Standard, Pro, or Elite) as a bundle?
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I've purchased OMNYSS, how do I download it?
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I've purchased OMNYSS, where is it?
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If I purchase OMNYSS for BIAS FX 2 Desktop, does that also unlock OMNYSS for BIAS FX 2 Mobile and vice versa?
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What is OMNYSS?
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OMNYSS for BIAS FX 2 Mobile
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Product Specification
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FAQ
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Experience Jimi Hendrix™ for BIAS FX 2
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FAQ
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How do I purchase an expansion pack for BIAS FX 2?
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Do I need a BIAS FX 2 license (Std/Pro/Elite) in order to use an expansion pack?
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How do I find the download link for my BIAS FX 2 expansion pack(s)?
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I purchased Experience Jimi Hendrix™ for BIAS FX 2, can I use it in BIAS FX 2 Mobile and Spark app too?
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How do I purchase an expansion pack for BIAS FX 2?
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Product Specification
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Troubleshooting
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Experience Jimi Hendrix™ for BIAS FX 2 Mobile
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FAQ
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Product Specification
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Troubleshooting
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Experience Jimi Hendrix™ for Spark
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FAQ
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Is it possible to save the presets from Auto Tone?
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Why does it show the "Disable to Prevent CPU Overload" message?
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How do I purchase an expansion pack for Spark?
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How do I find my Spark app expansion pack?
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I purchased Experience Jimi Hendrix™ for Spark, can I use it in BIAS FX 2 Desktop & Mobile too?
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Is it possible to save the presets from Auto Tone?
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How-to
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Product Specification
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Troubleshooting
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BIAS FX 2 Desktop 简体中文版
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常见FAQ - BIAS FX 2
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发布说明
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线上使用手册
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音频设定
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授权
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BIAS AMP 2 Mobile
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Troubleshooting
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Product Information
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Update History and Release Notes
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FAQ
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Terms & Conditions
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Trending FAQ
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FAQ
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How Do I Verify the Warranty for My Product?
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Spark app - Download Resources Crash (Android Only) - Fixed in Ver. 3.2.3.6559
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Spotify Integration Removed in Spark App v4.1.1
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How Do I Register My Products?
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Spark Amp FAQ
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Bluetooth Connection Troubleshooting Guide
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How to Update Spark Firmware (Tutorial Video)
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How to Download, Install and Activate Positive Grid Desktop Products
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How Do I Verify the Warranty for My Product?
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Spark 简体中文版
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使用方法
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BIAS MINI 支持页面
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利用电脑和 iPad/iPhone 连结BIAS MINI
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How-To 教学
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