Help Center
e.g. : MIDI, Manual, FAQ ...
Choose Your Product for Instructions, Manuals & FAQ
Software
Desktop / Mobile
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BIAS FX 2New Era of Tone
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Spark AppThe smart way to play and jam
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BIAS AMP 2Advanced Modeling Technology
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BIAS PEDALseriesTone Match Modeler
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JamUpRehearse, jam anywhere
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X DrummerThe first AI drum app for iOS
Discontinued Products
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Final TouchMost Powerful Mobile Production Tool
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BIAS AMPAdvanced Modeling Technology
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BIAS FXInnovative Effects Proccessing
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BIAS FXInnovative Effects Proccessing
Expansion Pack
Desktop / Mobile
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OMNYSS
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Experience
Jimi Hendrix™
Hardware
Amp, Head, Rack & Pedals
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SparkThe smart way to play and jam -
Spark MINIYou've never heard a small amp sound like this -
Spark GONothing short of brilliant. -
Spark CABPlug In. Get Loud. -
RIFFPlay, jam and record with amazing tones and tools. -
Spark ControlMore than just hands-free. -
BIASHead / RackBring BIAS AMP technology to stage -
BIAS MINIBIAS Head power in a compact form factor -
FOOTSWITCHEssential for your BIAS Head/Rack/MINI -
BIAS DistortionThe world’s first tone match distortion pedal -
BIAS ModulationThe world’s first cross-platform modulation pedal -
BIAS DelayThe world’s first cross-platform delay pedal -
BT PedalFlexible wireless footcontroller
Discontinued Products
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General FAQ
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Order & Shipping
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Checkout & Return
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Download & Activation
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Account
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How to Adjust Communication Preferences (Email Subscription/Unsubscribe/Promotional SMS)
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How to Change My Email for My Account?
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How to Switch Back to Regular Email Login instead of Facebook Login?
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How to Change My Password / Personal Information?
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How Do I Edit My Profile Picture and Name on ToneCloud?
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What Should I Do if I Keep Failing to Reset My Password?
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How to Adjust Communication Preferences (Email Subscription/Unsubscribe/Promotional SMS)
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Product Information
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What is the Difference between BIAS FX 2 and BIAS AMP 2?
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System Requirements For Mobile Apps
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System Requirements For Desktop Software
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How to Backup My Presets?
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What is ToneCloud®?
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Where can I download Demos? What are The Limitations of Demo?
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How Do I Update to The Latest Version?
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Can I run BIAS FX on Hackintosh?
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Do you have any plan for Android?
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What is the Difference between BIAS FX 2 and BIAS AMP 2?
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Tutorials
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Technical Issues
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When i open the apps, I hear the sound with a delay. Why?
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Getting the Error Message "No internet connection" while logging in
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The Error Message "The inter app audio app you have selected is not available at this time"
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How To Fix Error 2503 2502 On Windows 10 When Installing Softwares?
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Fixing an Installer .pkg Stuck on “Verifying” in Mac OS X
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What is MD5 and what does it do?
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4K/UHD Resolution Issue
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Why am I Getting " The feature you are trying to use is on a network resource that is unavailable " during the Installation Process ?
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When i open the apps, I hear the sound with a delay. Why?
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Support Internal
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Log Collection Tool
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Spark
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Track Order
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Download & Release note
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FAQ
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What's the spec of Spark 40's power supply?
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Spark Warranty FAQ
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Can I use Spark Amp without Spark app connected?
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Is there any effects built-in?
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What instruments does Spark work with?
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Does Spark work with a foot switch?
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Does Spark offer an auxiliary-in input to connect my MP3 player?
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Is there a FX Loop on the Spark? Can I use it as an effects unit with my live rig?
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Can Spark work as an audio interface?
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Can the Spark be connected with wireless earphones or headphones?
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Can Spark be powered by batteries?
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Can I hook an extension cab to Spark?
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Does Spark have a line output?
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What's the spec of Spark 40's power supply?
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Troubleshooting
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Product Specification
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How to (User manual)
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Reset Bluetooth on Spark amp
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Factory Reset
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How to use Tap Tempo on Spark 40
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How to use Tuner on Spark 40
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How to Save/Switch Presets on Spark 40
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Bluetooth Status LED Indicator
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Spark Registration & Download Studio One Prime
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Basic Setup Guide for Spark & PreSonus Studio One
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Installing Windows Driver for Spark (Video Tutorial)
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Reset Bluetooth on Spark amp
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Tutorial Videos
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Spark MINI
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Track Order
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Download & Release note
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FAQ
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Spark MINI Warranty FAQ
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Does Spark MINI have a line-out?
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Does Spark MINI come with a charger?
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Can I use Spark MINI without Spark app connected?
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Do I need to update the app in order to use Spark MINI?
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Is the Experience Jimi Hendrix™ for Spark expansion pack compatible with Spark MINI?
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Does Spark MINI work with a foot switch?
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Can Spark MINI load the same presets I have on Spark 40?
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Can I connect any other instruments such as a keyboard or vocal mic to Spark MINI?
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Can I purchase two Spark MINI’s and stereo pair them?
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How long does it take to charge Spark MINI?
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What charger is safe to charge Spark MINI?
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How long is Spark MINI's playing time with full battery?
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Spark MINI Warranty FAQ
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Troubleshooting
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Product Specification
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How to (User manual)
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Spark MINI Quick Start Guide
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Using Spark MINI as a Wireless Bluetooth® Speaker
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Music Input Priority (Aux In / Bluetooth Audio / USB Audio)
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On-board Tuner
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LED Indicator Status
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EQ Scenario
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Headphone/Line Out Settings
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Power Saving Settings
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Spark MINI Serial Number
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Spark MINI Registration & Download Studio One Prime
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Basic Setup Guide for Spark MINI & PreSonus Studio One
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Installing Windows Driver for Spark MINI (Video Tutorial)
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Spark MINI Quick Start Guide
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Tutorial video
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Spark GO
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Order & Shipping
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Product Specification
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Download & Release note
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How to (User manual)
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Spark GO User Manual
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EQ Scenario
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Headphone/Line Out Settings
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Power Saving Saving
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Voice Guide
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Hi-Z Mode
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Using Spark GO as a Guitar Amp
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Using Spark GO as a Wireless Bluetooth® Speaker
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USB Audio with Spark GO
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Tuner Mode
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Music Input Priority (Bluetooth Audio / USB Audio)
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LED Indicator Status
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Installing Windows Driver for Spark GO
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Spark GO User Manual
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Tutorial video
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FAQ
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What's the noise I hear when turning up the volume?
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Spark GO Warranty FAQ
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Is Spark GO mono or stereo?
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What's Spark GO's speaker frequency response?
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What's the spec of Spark GO's speakers (wattage, SPL, impedance, etc)?
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What's the spec of Spark GO's battery (playing & charging time)?
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What's Spark GO's compatible headphone impedance?
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What's Spark GO's analog-to-digital resolution for audio recording?
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What's the noise I hear when turning up the volume?
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Troubleshooting
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Spark CAB
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Order & Shipping
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Product Specification
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How to (User manual)
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Tutorial video
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FAQ
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Do you ship Spark CAB to my country?
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What is Spark CAB?
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Why Do I Need Spark CAB?
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Is Spark CAB mono or stereo?
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Can I use Spark CAB only with Spark amps, or does it work with other amps?
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Can I use Spark CAB with traditional amp heads or combos?
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Is Spark CAB portable?
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Can I save my presets from the Spark App to the Spark CAB?
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Can I use the DC out on the rear of the Spark CAB to charge my pedal?
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Can I charge my mobile device with the USB-C port on the rear of the Spark CAB?
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Can I use the Spark Input port on the Spark CAB as an aux-in input?
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Can I change the grille on the Spark CAB?
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Will the Spark CAB be available in a white/pearl edition?
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Does the internal speaker of Spark amp mute when connected to Spark CAB?
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Is Spark CAB compatible with electronic drums, keyboards, synthesizers, bass guitars, and more?
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Do you ship Spark CAB to my country?
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RIFF
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General FAQ
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Product Information
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Usage
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Firmware
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FAQ
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Does RIFF support other brand’s audio software?
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What kinds of cables do I need to use RIFF with my studio monitors?
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What’s the compatible headphone impedance of RIFF's headphone output?
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Does RIFF work with my chosen DAW and how?
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Does RIFF come pre-loaded with guitar tones from BIAS FX 2?
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My iPad only has a USB-C port. How should I connect RIFF to it?
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Can I connect RIFF to a real guitar amplifier?
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Does RIFF require an upgrade from BIAS FX 2 LE to Standard to have access to 50k tones on ToneCloud?
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Does RIFF support other brand’s audio software?
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Troubleshooting
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Spark Control
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FAQ
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Does Spark Control have external input for expression/volume pedals?
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Does Spark Control have looper?
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What can Spark Control do?
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Is Spark Control powered by a built-in battery? What charger/adaptor should I use?
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How long does the battery last?
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Is connection with Spark App necessary to use Spark Control?
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How is Spark Control different from other existing footswitches for Spark?
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What app & firmware versions are required for Spark Control?
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Does Spark Control have external input for expression/volume pedals?
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How to
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Troubleshooting
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BIAS FX 2 Desktop
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FAQ
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License
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Usage
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Rewind
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Cloud Banks (for BIAS FX 2 Desktop)
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Metronome
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Full Product Tour for BIAS FX 2
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Signal Path Management
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Scene Mode
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Preset Management
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Cabs / IR (Impulse Response) Loader
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Guitar Match
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ToneCloud
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Window Size
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Looper
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Tuner
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BPM / Tempo
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Quick Snap
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Output Setting
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BIAS AMP 2 Integration
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BIAS Pedal Integration
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Rewind
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Product Information
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Audio Settings
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Update History / Release Notes
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MIDI/Automation
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Plugins/Recording
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How to Get Stereo Effects with a Mono Input in Cubase?
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How to Find/Record with BIAS FX 2 in Ableton Live?
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How to Find/Record with BIAS FX 2 in GarageBand?
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How to Find/Record with BIAS FX 2 in Logic Pro?
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How to Find/Record with BIAS FX 2 in Cubase / Nuendo?
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How to Find/Record with BIAS FX 2 in Pro Tools?
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How to Find/Record with BIAS FX 2 in REAPER?
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How to Find/Record with BIAS FX 2 in Reason?
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How to Find/Record with BIAS FX 2 in Studio One?
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How to Get Stereo Effects with a Mono Input in Cubase?
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Tutorial & Video
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Troubleshooting
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BIAS FX 2 Plug-in Display Issues on Windows: Cut Off or Too Large
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Solution to Crackling/Popping Noise
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BIAS FX 2 Blocks the Audio/Sound from other Softwares
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UI Error in GarageBand
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Find User Presets in GarageBand
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No Input Signal in BIAS FX 2 on macOS
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Prevent Bias FX 2 from logging out (Mac)
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Error - Preset Load Failed
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Error - The Sample Rates Of The Recording & Playback Devices Don't Match (Windows Sound)
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How to Restore My Modified Factory Presets?
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BIAS FX 2 Plug-in Display Issues on Windows: Cut Off or Too Large
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BIAS FX 2 Mobile
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General FAQ
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Product Information
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Usage
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Update History & Release Notes
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Troubleshooting
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OMNYSS for BIAS FX 2
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Product Specification
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FAQ
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What is OMNYSS?
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Is OMNYSS an expansion pack for BIAS FX 2?
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Can OMNYSS be bought alone without BIAS FX 2?
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Can I purchase OMNYSS together with a BIAS FX 2 license (Standard, Pro, or Elite) as a bundle?
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I've purchased OMNYSS, how do I download it?
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I've purchased OMNYSS, where is it?
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If I purchase OMNYSS for BIAS FX 2 Desktop, does that also unlock OMNYSS for BIAS FX 2 Mobile and vice versa?
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What is OMNYSS?
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OMNYSS for BIAS FX 2 Mobile
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Product Specification
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FAQ
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Experience Jimi Hendrix™ for BIAS FX 2
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FAQ
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How do I purchase an expansion pack for BIAS FX 2?
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Do I need a BIAS FX 2 license (Std/Pro/Elite) in order to use an expansion pack?
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How do I find the download link for my BIAS FX 2 expansion pack(s)?
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I purchased Experience Jimi Hendrix™ for BIAS FX 2, can I use it in BIAS FX 2 Mobile and Spark app too?
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How do I purchase an expansion pack for BIAS FX 2?
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Product Specification
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Troubleshooting
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Experience Jimi Hendrix™ for BIAS FX 2 Mobile
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FAQ
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Product Specification
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Troubleshooting
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Spark App
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Download & Release note
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FAQ
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Is the Spark app free to use for Spark owners?
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Do I have to buy the presets in Spark?
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Where do I download the Spark app?
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On which versions of iOS / Android systems is Spark app supported?
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Can the Spark app be downloaded on a computer?
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Can I play music via Spark from Spotify/Apple Music, while playing guitar at the same time?
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Can the Spark app transpose songs?
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Can I use Spark app for my guitar tones?
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Can I use Smart Jam with headphones plugged in?
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Can I load presets from BIAS FX 2 into Spark, or vice versa?
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Is there a looper in Spark app?
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Is there a time limit to Spark app's video recording?
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I have songs that are not released, will I be able to utilize Auto Chord on these songs by importing them into my phone?
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I don’t have Spotify / Apple Music, can I import my own music into Spark app for Auto Chord?
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How do I reset the factory presets in the Spark app?
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How can I grant permissions to the Spark app?
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Why does Spark app have to use YouTube for its engine?
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Is the Spark app free to use for Spark owners?
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Troubleshooting
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Can’t Connect Spark App to my Spark Amp via Bluetooth
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Playback coming through mobile devices instead of Spark
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Intermittent Bluetooth Connection
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"An unexpected error has occurred" When Importing Your Spotify Playlist
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'invalid_grant' message when connecting with Spotify
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The Error Message "Can't recognize your device"
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Can’t Connect Spark App to my Spark Amp via Bluetooth
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Product Specification
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How to (User manual)
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Save Presets to Hardware
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Save Presets Locally
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Connect to Spark Amp
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Download & Upload Presets with ToneCloud
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Backup & Restore Tone Presets
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Import Spotify/Apple Music Playlist
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How to use Smart Jam
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How to use Auto Chord
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How to use Tuner in Spark app
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How to use Tap Tempo in Spark app
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How to check Spark Amp’s Device Info
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Pairing Spark Amp with Your iPhone/iPad via Bluetooth
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Pairing Spark Amp with Your Android device via Bluetooth
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Android Device - Downloading Sound Contents
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Save Presets to Hardware
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Tutorial video
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Experience Jimi Hendrix™ for Spark
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FAQ
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Is it possible to save the presets from Auto Tone?
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Why does it show the "Disable to Prevent CPU Overload" message?
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How do I purchase an expansion pack for Spark?
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How do I find my Spark app expansion pack(s)?
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I purchased Experience Jimi Hendrix™ for Spark, can I use it in BIAS FX 2 Desktop & Mobile too?
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Is it possible to save the presets from Auto Tone?
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How-to
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Product Specification
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Troubleshooting
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BIAS FX 2 Desktop 简体中文版
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常见FAQ - BIAS FX 2
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发布说明
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线上使用手册
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音频设定
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授权
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BIAS AMP 2 Mobile
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Troubleshooting
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Product Information
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Update History and Release Notes
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FAQ
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Terms & Conditions
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Terms & Conditions
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Trending FAQ
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Spark 简体中文版
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使用方法
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BIAS MINI 支持页面
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利用电脑和 iPad/iPhone 连结BIAS MINI
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How-To 教学
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BIAS AMP 2 Desktop
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Troubleshooting
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Product Information
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License
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Audio Settings
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Update History and Release Notes
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FAQ
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BIAS FOOTSWITCH
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How-To Tutorials
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FAQ
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Service Manual
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BIAS MINI Guitar/Bass
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Troubleshooting
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User Manual
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Firmware Release Notes
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Connection via Desktop and Mobile
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How-To Tutorials
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BIAS MINI Guitar
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BIAS MINI Bass
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FAQ
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FAQ - BIAS MINI Guitar/Bass
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How Do I Get My Free BIAS Amp2 Desktop License?
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Can I Integrate BIAS FX with BIAS MINI Guitar/Bass?
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Is It Possible to Import Presets from BIAS FX to the MINI Amp?
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Can I Use BIAS MINI Amp as Audio Interface in DAW or on My Computer?
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Does the BT-4 Bluetooth Pedal Work with the BIAS MINI Guitar/Bass?
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Can I Connect The XLR Output to a Device with 48v Phantom Power Enabled?
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FAQ - BIAS MINI Guitar/Bass
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Warranty & Repair
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Warranty Policy
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Repairs / Service Center
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BIAS AMP Desktop
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FAQ
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Troubleshooting
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Product Information
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BIAS Amp Product Comparison Chart
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What is BIAS Amp?
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Quick Start
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Amp Module: Control Panel
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Amp Module: Preamp
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Amp Module: Tone Stack
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Amp Module: Power Amp
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Amp Module: Transformer
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Amp Module: Cab/Mic & EQ
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Amp Module: IR Loader / Amp Match (Professional only)
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Global Parameters
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ToneCloud® & Preset Management
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Preset Model List
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BIAS FX Integration
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BIAS Amp Product Comparison Chart
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Audio Settings
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License
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Update History and Release Notes
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How-To Tutorials
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How to Use Amp Match in BIAS Amp 1 Desktop Professional Standalone Version
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How to Use Amp Match (BIAS Amp Desktop Professional Plugin)
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How to Uninstall BIAS Amp
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How to Get Stereo Effects with a Mono Input in Cubase?
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How to Find Custom Presets When Using BIAS Amp in GarageBand 10
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How to Find BIAS Amp in Ableton Live
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How to Find/Record with BIAS Amp in Cubase / Nuendo
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How to Find/Record with BIAS Amp in GarageBand
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How to Find/Record with BIAS Amp 2 in Logic Pro X
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How to Find/Record with BIAS Amp in Mixcraft 7/8
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How to Find/Record with BIAS Amp in Pro Tools
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How to Find/Record with BIAS Amp in Reason
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How to Find/Record with BIAS Amp in REAPER
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How to Find/Record with BIAS Amp in Sonar
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How to Find/Record with BIAS Amp in Studio One
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How to Use Amp Match in BIAS Amp 1 Desktop Professional Standalone Version
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BIAS Amp LE (for Focusrite users only)
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BIAS AMP Mobile
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Product Information
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App Integration & Expansion Packs
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Update History and Release Notes
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FAQ
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Troubleshooting
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BIAS FX Desktop
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Product Information
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Audio Settings
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License
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Update History and Release Notes
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Expansion Packs
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BIAS FX JAM (For Apogee Users)
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BIAS FX LE
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How-To Tutorials: MIDI/Automation
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How to Write Automations in Logic ?
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How To Control BIAS FX Plugin with MIDI Controller in Cubase
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How to Use MIDI Control in Standalone Version?
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How to Send Automated MIDI Program Changes to BIAS FX in REAPER ?
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How to Write Automations in Cubase?
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How to Control BIAS FX Plug-in with MIDI Controller in Ableton Live?
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How to Control BIAS FX Plug-in with MIDI Controller in Logic Pro?
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How to Use MIDI Track + MIDI Controller to Change Presets in Logic Pro ?
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How to Make Program Change Automations in Logic Pro?
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How Do I Use MIDI Track to Change Plugin Presets in Pro Tools?
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How to Write Automations in Logic ?
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How-To Tutorials: Recording
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How to Record Mono and Stereo Guitar Track
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How to Find/Record with BIAS FX in Sonar
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How to Find/Record with BIAS FX in Studio One
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How to Find/Record with BIAS FX in REAPER
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How to Find/Record with BIAS FX in Reason
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How to Find/Record with BIAS FX in Pro Tools
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How to Find/Record with BIAS FX in Mixcraft 7/8
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How to Find/Record with BIAS FX in Logic Pro
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How to Find/Record with BIAS FX in GarageBand
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How to Find/Record with BIAS FX in Cubase / Nuendo
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How to Find BIAS FX in Ableton Live
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How to Record Mono and Stereo Guitar Track
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FAQ
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Troubleshooting
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BIAS FX Mobile Universal
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Product Information
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BIAS FX Mobile Universal Expansion Packs
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App Integration & Inter-App Audio
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Update History and Release Notes
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FAQ
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Troubleshooting
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