"AUTHORIZATION FAILED" After Logging Into BIAS X (Windows Only) – Help Center

If you see a "AUTHORIZATION FAILED" message after logging into BIAS X, it typically means your computer is missing a critical root certificate required for secure server verification.

What is gd_bundle-g2-g1.crt?

gd_bundle-g2-g1.crt is a root certificate bundle issued by GoDaddy, a trusted Certificate Authority (CA). This certificate enables secure HTTPS communication between your system and services like Positive Grid’s servers—used for BIAS X authorization and license syncing.

GoDaddy certificates are widely used to secure connections on the internet. Without them, your system may reject secure communications with trusted services.

Why it's important

If the certificate is missing or outdated, your computer may not validate secure connections to Positive Grid’s servers, leading to:

"Authorization Failed" errors
Inability to log in to BIAS X
License syncing failures
SSL/HTTPS connection issues

Without this certificate, essential BIAS X features—like login, activation, and updates—may stop working.

Workaround: Hot Fix & Certificate Installation

Install the latest version of BIAS X.
Download the certificate here, then unzip the file.
Right-click on gd_bundle-g2-g1.crt, select “Install Certificate” and follow the on-screen instructions to complete the installation.
After completing these steps, you should be able to log in to BIAS X without any issues.