Q: When does my warranty start?
A: Your 1-year warranty starts on the purchase date of your Spark. For countries in the European Union, please refer to this link for further details on your warranty.
Q: What does the warranty cover?
A: Warranty is limited to Spark amp body only (speaker box & control panel). Power supply, handle strap, USB cable, and gig bag are not covered by warranty.
Q: Can I request a replacement/refund if the spark becomes faulty within 30 days after delivery?
A: If your Spark becomes faulty within 30 days after delivery, and is covered by Positive Grid hardware warranty, you will be eligible to request for either a full refund or replacement free of charge.
Q: Can I return the amp within 30 days after the delivery?
A: If for any reason you are dissatisfied with your purchase, you may return it within 30 days for a full refund (less shipping costs). Please also note you'll be responsible for shipping the product back to our warehouse.
Q: What if I don't have the original packaging, can I still return the amp for a refund?
A: Yes, however $20 restocking fee will be charged (deducted from the refund) if the amp isn't returned in its original packaging.
Q: I'm outside the countries/regions that you ship to. Can I receive official services?
A: Yes. However, please note that we only provide services to countries/regions that are included on our list of shipping destinations. You will be responsible for shipping the unit to one of the listed countries/regions to receive services, as well as outbound shipping.
Q: I purchased a second-hand unit. Is the warranty transferable?
A: The warranty is non-transferrable. It only covers the original purchase.
Q: I don’t have a warranty. Can I receive official services?
A: Yes. We are happy to provide support, repair or other services for any of our products, even if the product is not covered by warranty. However, please be informed of the following:
You will be responsible for the cost of all parts, labor, and shipping.
We only provide services to countries/regions that are included on our list of shipping destinations. Please check the link for more details: https://help.positivegrid.com/hc/en-us/articles/360035518871-Spark-Order-Shipping-FAQ
Q: How much will a repair cost for a unit that is not covered by warranty?
A: Repair costs may differ from the products and the conditions they are in. We cannot estimate the cost of a given repair until the unit is inspected in our authorized service center.
For further details, please check the link below: