General FAQ
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Checkout/Payment
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License Related
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How to Download, Install and Activate Positive Grid Desktop Products
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How to use my redeem code, download and activate Positive Grid’s software?
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How to change my password/personal information?
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How to Change My Email for My Account?
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What Should I Do if I Keep Failing to Reset My Password?
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How many devices can I activate the Standard or Professional license?
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How to upgrade to Professional?
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Can't activate Standard / Professional license?
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How to Download, Install and Activate Positive Grid Desktop Products
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Product Information
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What is the Difference between BIAS FX 2 and BIAS AMP 2?
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Product Comparison For Desktop Softwares
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New Website troubleshooting
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System Requirements For iOS Apps
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System Requirements For Desktop Software
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How do I edit my profile picture and name on ToneCloud?
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How to Backup My Presets?
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What is ToneCloud®?
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Where can I download Demos? What are The Limitations of Demo?
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How Do I Update to The Latest Version?
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How to Switch Back to Regular Email Login instead of Facebook Login?
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Is BIAS Amp Desktop a porting from BIAS Amp iOS?
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Can I run BIAS FX on Hackintosh?
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Do you have any plan for Android?
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What is the Difference between BIAS FX 2 and BIAS AMP 2?
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Tutorials
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Technical Issues
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Compatibility with macOS 11 Big Sur
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When i open the apps, I hear the sound with a delay. Why?
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How do I request refund for my iOS apps?
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Getting the Error Message "No internet connection" while logging in
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The Error Message "The inter app audio app you have selected is not available at this time"
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How To Fix Error 2503 2502 On Windows 10 When Installing Softwares?
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Fixing an Installer .pkg Stuck on “Verifying” in Mac OS X
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What is MD5 and what does it do?
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4K/UHD Resolution Issue
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Why am I Getting " The feature you are trying to use is on a network resource that is unavailable " during the Installation Process ?
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Compatibility with macOS 11 Big Sur