Frequently asked questions about orders, shipping, and payments. Some answers may not apply to pre-order products.
How long until I receive my package?
For most regions, your package ships within 7 to 10 business days after placing your order. Delivery times vary by country — the estimated time for your location is shown at checkout.
How can I check my order status?
- Log in to the Positive Grid website and go to My Orders in your User Center.
- Or visit Track My Order and enter your email and order number.
Do you ship internationally?
Yes. We ship to:
- United States, Canada (excluding Puerto Rico, Guam, US Virgin Islands, and other US territories)
- Europe: Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Bulgaria, Greece, Spain (excluding remote islands and dependencies)
- United Kingdom
- Australia
We cannot deliver to P.O. boxes or APO/FPO addresses. If your country is not listed above, we cannot ship there.
What is the shipping cost?
Shipping costs vary based on your location, delivery option, and order volume. The exact rate is shown at checkout.
- Delivery options cannot be changed after the order is placed.
- Shipping costs are non-refundable — they will be deducted from any refund.
See also: Free Shipping Countries
Can I edit my order after placing it?
No. Due to technical limitations, orders cannot be edited after they are placed.
Can I cancel my order?
Only if the items have not yet begun the dispatch process. See our Return Policy for details.
What payment methods do you accept?
All major credit cards (Visa, MasterCard, American Express), ShopPay, and PayPal.
Is VAT included in the price?
Yes. In countries where VAT applies, the order price already includes VAT. The rate is determined by your country's regulations.
Do your products come with a warranty?
Yes. All products include a limited warranty. See the Warranty Policy for details.