If you get an error when trying to buy from the Positive Grid Store, try the following:
- Contact your card issuer or bank to see if they have more information about the error.
- Try a different browser. For example, if using Chrome, try Safari instead. Certain browser settings can interfere with payment processing.
- Make sure all required billing information is filled out during checkout.
- Try a different device — for example, use a computer if you are on mobile.
- Try a different payment method — for example, switch from PayPal to a credit card, or vice versa.
Note: If PayPal appears greyed out, try logging out of Facebook first, then retry.