RIFF General FAQ

How to use this guide

We've compiled a list of the most frequently asked questions regarding RIFF order & shipping and their answers.


What is an audio interface?

An audio interface is the hardware that connects your guitar to your computer or mobile device. It converts your guitar's analog signal into the digital audio information that your computer can process. It also enables you to hear your signal through your studio monitors or headphones.


How do I set up the RIFF audio interface?

  1. Use a standard 1/4" guitar cable to plug your guitar into RIFF.
  2. Connect RIFF to your computer or mobile device with the supplied micro-USB cable.
  3. Connect your personal headphones or studio monitors (speakers)
  4. Open the software you’d like to use. RIFF comes with our award-winning guitar processing software, BIAS FX 2 LE.
  5. Select RIFF as your input in the software settings.
  6. Get ready to jam, practice and record!


What can I do with RIFF that I couldn't do before?

RIFF provides everything you need to turn your computer or mobile device into an all-in-one guitar rig for practice, jamming, writing and recording. It's the perfect companion for BIAS FX 2 – our award-winning guitar processing software – fully loaded with every guitar rig you can imagine. And with RIFF's compact size and rugged build, you can take inspired music creation with you everywhere you go.


Will RIFF make my audio sound better?

Yes. With 24bit / 96kHz high-resolution audio, RIFF will allow you to practice, jam, write and record with super clean sound. With RIFF’s TONE mode, you can enhance your signal with fuller sound using three legendary preamp emulations.


Do I need to be a professional musician or engineer to use RIFF?

No, RIFF is designed to be used by musicians ranging from beginners to professionals. Its plug-and-play features offer a great experience for musicians of all levels.


What extra gear do I need in order to use RIFF?

Other than an electric guitar, bass or acoustic-electric guitar, you’ll need a standard 1/4" guitar cable and guitar software or a DAW (Digital Audio Workstation) of your choice. If you’re not sure of which software to use, RIFF comes with BIAS FX 2 LE, our award-winning guitar processing software. 


Do you ship internationally?

Yes, we ship to the following countries/regions:


America: United States, Canada.

*Due to restrictions from our financial partners and local carriers, Positive Grid does NOT ship to Alaska, Puerto Rico, Guam and Hawaii & United States Minor Outlying Islands.

Europe: Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Bulgaria, Greece, Spain


*Due to restrictions from our financial partners and local carriers, Positive Grid does not ship to remote islands and dependencies, including but not limited to the Canary Islands, Isle of Man, Balears Province, Santa Cruz de Tenerife, LasPalmas, etc.



Oceania: Australia.


*We currently cannot deliver to P.O. boxes or APO/FPO addresses. Please note that there may be minor delays for international deliveries due to COVID-19.


Weight and dimensions of RIFF

156g, 0.85" x 2.16" x 3.47" (2.16 cm x 5.49 cm x 8.81 cm)


Was this article helpful?
37 out of 104 found this helpful
Need More Help? Contact Us