We are aware of an issue affecting some users of the Spark app on certain device/OS where the dedicated preset folder for Experience Jimi Hendrix™ is missing, even after successfully activating the license.
How to Verify Your License Activation
- Check if you can access the Experience Jimi Hendrix™ amps and effects.
- If these contents are available but the preset folder is missing, this confirms that your license is active, but this issue applies to you.
- See also: How do I find my Experience Jimi Hendrix™ for Spark Contents
Current Workaround: Access Presets Through ToneCloud
In the meantime, we’ve made all factory presets from Experience Jimi Hendrix™ for Spark available on ToneCloud. You can manually download them to your library from the links below:
- Free Wing Clean
- Hey Jimi Solo
- Voodoo Kid Wah
- Voodoo Kid Fuzz
- The Haze Fuzz Lead
- Inside the Watchtower Fuzz Solo
- Inside the Watchtower Wavy
- War Gun Crunch
- War Gin FuzzVibe
- Bass Master Glassy
- Sun 100S Glassy
- Show Master Glassy
- Tone City 100 Crunch
- 100 High Gain
- Super 100 High Gain
- Legendary Wah Auto
- Legendary Wah Program
- Axle Fuzz Boost
- Axle Fuzz High Gain
- Super Fuzz 1
- Octave Fuzz 1
- Fuzz Zone High Gain
- Legendary Vibe 1
- Legendary Vibe 2
We’re committed to resolving this issue as soon as possible, please keep an eye out for updates in your device's app store as we roll out improvements. We sincerely apologize for the inconvenience and appreciate your patience as we address this matter.
If you have further questions or need assistance, feel free to reach out to our support team.