“No Internet” or “The Site Can’t Be Reached” Errors – Help Center

If you're seeing a "The site can't be reached" or "No Internet" message in the login window, follow the instructions below to resolve the issue.

BIAS X requires an internet connection for initial license activation. Offline activation is not supported. For more information, please refer to License Activation & Management.

Troubleshooting Steps

Ensure your computer is connected to the internet. Open a web browser and try visiting a website (e.g., google.com) to confirm connectivity.
If you're connected via Wi-Fi, try switching to a wired Ethernet connection for a more stable connection during the activation process.
Disable VPNs or firewalls temporarily, as they may block BIAS X from accessing the license server.
Relaunch BIAS X and attempt login again once your connection is verified to be working.

If you're using a corporate network, contact your IT administrator to ensure BIAS X has internet access for activation.