Spark MINI Firmware Troubleshooting – Help Center

FAQ

Q: My computer does not detect Spark MINI.

A: Please attempt to connect to a different USB port directly on the rear of your computer and refrain from using a USB hub.
For Mac users, please try resetting PRAM/NVRAM:
How to Reset PRAM or NVRAM

Q: After the firmware update, Spark MINI cannot be connected via Bluetooth.

A: Navigate to the Bluetooth settings of your device, unpair or forget the previous connection with Spark MINI Audio, and then open the Spark app to connect Tone Control before connecting Spark MINI Audio.

Q: What should I do if the updater gets stuck at 2% or shows Error Code: -2?

A: Try running the updater again and see if that resolves the issue.

Q: If the Bluetooth update is interrupted midway (between 5% and 37%), what should I do?

A: Do not immediately reconnect the USB for updating. Wait for about one to two minutes until the device shuts down on its own, then restart it before attempting to communicate with the updater again.

If you encounter any of these problems after a firmware update, follow the steps below to get an alternative updater:

- Update Failure: The update didn't finish successfully.
- Device Problem: The Spark is unresponsive or 'bricked.'
- LED Issue: The LED lights on the Spark are blinking.

Obtaining the Alternative Firmware Updater

Locate the chatbot in the bottom right corner of this page.
Enter the serial number of your Spark MINI into the chatbot.
If the chatbot didn't prompt you to enter the serial number, please type in 'Spark MINI Alternative'.

You can find the serial number of your Spark MINI on the rear of the unit, adjacent to the USB port. The serial number for the Spark follows this format: S1012G1xxxxxxxx (15 digits without a space).
The chatbot will then provide you with a link to download the alternative firmware updater.
System Requirements for the Updater:
- macOS: 10.13 or later
- Windows: 8 or later
The updater does not support all other systems, including Linux, ChromeOS, iOS, iPadOS, Android, or any other systems not listed. Ensure your system meets these requirements to successfully use the firmware updater.

Mac Instructions

Unzip the File: Extract the downloaded file.
Turn and Connect Spark MINI: Turn on and connect your Spark MINI to a computer using a USB cable (we recommend using the one that comes in the box with the Spark amp).
Enter Firmware Update Mode: Press and hold the Pair and Power buttons on the back panel of the Spark MINI together until all preset LEDs start to blink.
Run the Updater: Right-click SparkMINI_FWUpdater_with_log.app and select "Open" to start it. A Terminal window will open.

If you are unable to launch the firmware updater, please refer to the guide on "Open a Mac app from an unknown developer".
Rest assured, this updater is specifically designed to update your Spark amp. It is completely safe, clean, and free from viruses.
Complete the Update: Wait until the Terminal window displays "Firmware upgraded!" and your Spark 40 powers off automatically.
Verify the Update: Disconnect your Spark MINI from the computer, power it on, and reconnect it to the Spark app via Bluetooth. In the Spark app, tap on the product card, scroll down to the bottom, and check the firmware version.
Report Issues: If the update is unsuccessful, export the text from the Terminal window by clicking on the menu: Shell -> Export Text As… and send the exported file to us.

Windows Instructions

Unzip the File: Extract the downloaded file.
Turn and Connect Spark MINI: Turn on and connect your Spark MINI to a computer using a USB cable (we recommend using the one that comes in the box with the Spark amp).
Enter Firmware Update Mode: Press and hold the Pair and Power buttons on the back panel of the Spark MINI together until all preset LEDs start to blink.
1. Run the Updater, you can do either of the following:
  - Double-click on Run_Updater_With_Log.bat to start the updater.
  - Right-click on Run_Updater_With_Log.bat and select "Run as administrator" to start the updater.
If you are unable to launch the firmware updater, please refer to the guide on “Run a BAT File on Windows“.
Rest assured, this updater is specifically designed to update your Spark amp. It is completely safe, clean, and free from viruses.
Wait for Reboot: Wait until Spark MINI reboots automatically. The LED lights will return to normal.
Check the Update: Disconnect Spark 40, turn it on, and reconnect it to the Spark app via Bluetooth. In the Spark app, tap the product card, scroll to the bottom, and check the firmware version.
Report Issues: If the update is unsuccessful, send us the log.txt file from the updater’s folder.

Should you have any questions regarding the process, our support team is always ready to help!