Gift Card FAQ

Q: I forgot/lost my redemption codes, how do I retrieve them? Can you resend them to me?

The redemption code for each Gift Card is unique and exclusively disclosed to the purchasing customer.

If you've misplaced the email containing the redemption code (which should have been sent to you immediately upon completing your order), kindly provide us with your email for verification purposes. This allows us to confirm your ownership of the gift card, after which we'll reissue the Gift Card delivery email to you.



Q: How do I know the balance of my Gift Cards?

To check your Gift Card balance, simply click 'View gift card' in your gift card delivery email and you'll be directed to a unique URL to view the remaining balance of your gift card.



Q: Can I buy a Gift Card as a gift for someone else?

Yes, you can easily share the unique URL (accessible through the gift card delivery email) with another user. The recipient will then be able to use the provided code. However, please retain the gift card delivery email for your reference and that of the card recipient.


Q: Can I use any other existing coupons alongside the Gift Cards?

Yes, gift cards are considered a payment method rather than a promotion or coupon.


Q: Can I pay partially with the Gift Card and pay the rest with other payment methods?

Yes, but this is only possible when there's no sufficient remaining balance in the gift card and another payment method is required to pay off the order. 


Q: Can a Gift Card be used by multiple people/accounts?

Yes, but we do not recommend sharing your Gift Card with multiple users.


Q: I don’t want the Gift Card anymore, can I refund it?

Gift Cards cannot be returned or canceled after purchase.


Q: Can I refund the remaining amount of my Gift Card?

Balances cannot be redeemed or exchanged for cash.


Q: If I returned a product purchased with Gift Cards, how will I receive the refund?

Refunds for orders paid with a gift card are applied to the original Gift Card. If you return a product purchased with multiple payment methods, the refund is first applied to the Gift card, up to the original amount charged. The second will be the credit/debit card, Paypal account, Google Pay account, Shop Pay account, and the other 3rd party payment provider e.g., Amazon Pay, Meta pay or Klarna installment.

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