If you run into any connection problems with Spark Control X, please follow the instructions below:
*Make sure to turn off other nearby Bluetooth devices before attempting the following instructions.
- Turn off and turn on the Bluetooth on your iOS/Android device.
- Make sure the Spark Control X is connected to the Spark app (Spark 40, Spark MINI, and Spark GO) or directly to the Spark amp (Spark LIVE and Spark 2).
If the Spark Control X still can't connect to the Spark app or directly to Spark amp, please proceed with the steps below:
- Make sure your Spark app version is up-to-date.
- Make sure your Spark amp has the latest firmware.
- Make sure your Spark Control X has the latest firmware.
See also:
Spark Control X Firmware Update
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If you're having trouble connecting Spark Control X to Spark 2/Spark LIVE, but it has successfully connected to other mobile devices, try connecting Spark Control X to a Spark amp first. Then, forget Spark Control X on the previous device before attempting to connect it to Spark 2/Spark LIVE.
If the connection issue persists after trying the above, please back up your Spark presets and perform a factory reset on the Spark amp, then try again.