Before you start
Please ensure the Spark app and the firmware on the Spark 2 have been updated to the latest version.
For more information, please check:
- Spark Amp Editor App Update History / Release Notes (iOS)
- Spark Amp Editor App Update History / Release Notes (Android)
- Spark 2 Firmware Release Notes
First-Time Connection
To connect to the Spark app and Spark 2 Audio, please ensure you follow the instructions provided in the article here: Pairing the Spark 2 with a Mobile Device via Bluetooth.
If you encounter issues connecting to Spark 2 Audio, try the following steps:
- Ensure you press the 'PAIR' button on the rear of the control panel during the connection process. Spark 2 Audio will only appear as a Bluetooth device in your system menu after this step.
- If "Spark 2 Audio" doesn't appear on the Bluetooth list, please attempt a factory reset for Spark 2.
- Update the firmware on your Spark 2 if the Spark app is connectable. For instructions on how to update the firmware, please refer to the following link: Spark 2 Firmware Update.
If the issue still persists, please do not hesitate to contact support for further assistance.
For Returning Connections
If you're having trouble reconnecting Spark 2 to the Spark app, start by watching the tutorial video for a visual walkthrough:
If you still can't reconnect after watching the video, please follow these steps:
-
If the Spark 2 has been previously paired as an audio device, navigate to the Bluetooth list, find "Spark 2 Audio," and forget or unpair the device.
iOS:
Android:
- If Spark 2 was paired in the Spark app, open the app and go to the Menu tab. Select the Spark 2 product card to open product details, then tap Forget this device.
-
Close the Spark app by removing it from your smartphone's multitasking menu. Then, reboot Spark 2, enter Pairing Mode, and try reconnecting.
See also: