How to use this guide
This guide will explain everything you need to know about desktop software upgrades.
*Please note this article only applies to our desktop software products.
Is there any upgrade pricing?
On top of our regular promotion, we offer an extra 20% off upgrade discount for users with our software licenses.
Upgrade discount is applicable for BIAS FX 2 & BIAS Amp 2 in the same generation, BIAS FX 1 upgrade to BIAS FX 2, and crossgrades between BIAS FX 2 and BIAS Amp 2.
I own several product licenses, how do I know the upgrade price for me specifically?
As long as you're logged in, our website will automatically scan for the license(s) you own, and deduct all the prices accordingly.
To check if the prices you see are already discounted (based on the licenses you currently own), feel free to log out of our website and go back to the store section to see the original price.
I own BIAS FX 2 Std/Pro. I’m seeing upgrade pricing for BIAS FX 2 Pro/Elite, but I’m not seeing the same upgrade pricing reflected in the bundles. Why?
For bundles, the prices will be deducted accordingly if you already own any item in the bundle. However it does not take into account the upgrade pricing.
For example, if you own FX 2 Pro, any bundle that includes FX 2 Pro will be discounted accordingly, but bundles with FX 2 Elite will not be discounted.
How do I activate my newly purchased license?
Log out of ToneCloud in BIAS FX 2/Amp 2 Standalone, and log back in to see the change takes effect.
You should also be able to check the newly purchased license under Settings -> App Information -> License Tier.