Spark NEO Firmware Update – Help Center

We highly recommend updating your amplifier's firmware to the latest version to access Spark NEO's newest features and enhancements.

For more information about the firmware version, please refer to the Spark NEO Firmware Release Notes .

Before You Begin

Update the Spark app to the latest version.
Back up your custom presets to the ToneCloud, Spark App, or your Dropbox account. See also: Backup & Restore Tone Presets .

Spark NEO Firmware Updater

This firmware is for Spark NEO ONLY.

Using this updater with any other Spark model, such as Spark 40, Spark MINI, Spark GO, Spark LIVE, Spark EDGE, or Spark 2 may result in potential damage to your amplifier. Ensure that you are using the correct updater for your device.

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System Requirements: macOS 10.13 or later / Windows 8 or later.
The updater does NOT run on Linux, ChromeOS, iOS, iPadOS, Android, or any other systems.

Instructions

Do not disconnect the USB cable or turn off your Spark NEO/computer during the entire update process.

Download and unzip/extract the Spark NEO firmware updater to your computer.
Launch the firmware updater:
- For Mac users , right-click on the Spark Firmware Updater and select "Open".
- For Windows users:
  - Double-click on Spark_NEO_Firmware_Updater_Win_vx.xx.x.xx.exe to start the updater.
  - Right-click on Spark_NEO_Firmware_Updater_Win_vx.xx.x.xx.exe and select "Run as administrator".
Note: If you are unable to launch the firmware updater, please refer to " Open a Mac app from an unknown developer " or " How to Open EXE Files ". The updater is completely safe and free from viruses.
Wait for a moment, and the updater will display the device type (which should be Spark NEO) and the version to update.
Click on "Update Firmware" , and the updater will proceed to update the firmware on the Spark NEO.
Done! You can now quit the updater, power up your Spark NEO, and you are ready to rock!
You can check the firmware version by clicking on the product card when it's connected to the Spark app.

Note: To verify if the latest firmware is installed, refer to the Spark NEO Firmware Release Notes .

Need Help?

Common issues during firmware update: