Spark NEO Firmware Update – Help Center

We highly recommend updating your amplifier's firmware to the latest version to access Spark NEO's newest features and enhancements.

For more information about the firmware version, please refer to the Spark NEO Firmware Release Notes.

Before you begin

Update the Spark app to the latest version.
Back up your customized presets on your amp. For guidance, refer to: Backup & Restore Tone Presets.

Spark NEO Firmware Updater

This firmware is for Spark NEO ONLY.

Using this updater with any other Spark model such as Spark (40), Spark MINI, Spark GO, Spark LIVE, Spark EDGE or Spark 2 may result in potential damage to your amplifier. Ensure that you are using the correct updater for your device to avoid any risks or issues.

DOWNLOAD

System Requirement: macOS 10.13 or later / Windows 8 or later.
The updater does NOT run on Linux, ChromeOS, iOS, iPadOS, Android, or any other systems.

Instructions

Download and unzip/extract the Spark NEO firmware updater to your computer.
Launch the firmware updater:
- For Mac users, please right-click on the Spark NEO Firmware Updater and select "Open".
  
  ① After encountering the warning window, click 'OK,' then right-click on the Spark Firmware Updater and select 'Open' again.
  ② You will encounter the warning window once more. Please click 'Open' to proceed with executing the updater.
- For Windows users, please right-click on the "Spark NEO firmware Updater.exe" and select "Run as Administrator" to proceed. Do not run the updater in the zip.
Connect the Spark NEO to the computer using the supplied USB cable. Press and hold the Power and VOL+ buttons until the Power LED turns white.

Using a third-party USB cable or a USB hub may cause the firmware update to fail.
Wait for a moment, and the updater will display the device type (which should be Spark NEO) and the version to update.
Click on "Update Firmware", and the updater will proceed to update the firmware on the Spark NEO.

Do not disconnect the USB cable or turn off your Spark NEO/computer while updating.
Done! You can now quit the updater, power up your Spark NEO, and you are ready to rock!

If attempts to update the firmware keep failing, please try to update the firmware with a different computer.
Also, try resetting your Spark NEO to the factory default before the next attempt.
You can check the firmware version of the Spark NEO by clicking on the product card when it's connected to the Spark app.

To verify if the latest firmware is installed, please refer to the Spark NEO Firmware Release Notes.

Troubleshooting

If you encounter any issues during or after the firmware update process, please refer to the Firmware Update Troubleshooting.