BIAS X Fails to Launch – How to Fix It

If you're not able to launch BIAS X, please follow the instructions below to resolve the issue.

Symptom: BIAS X fails to launch.

Troubleshooting Steps

1. Disable Cloud-Based Sync
   • Turn off any cloud-based service (e.g., iCloud, OneDrive) that is syncing your Documents and Desktop folders.
     • See also:
       Change which apps sync and store data with iCloud 
       How to cancel or stop sync in OneDrive

2. Verify the Local Documents Folder

   • Ensure the correct and most recently modified local Documents folder is being used.
3. Rename the BIAS_X Folder
   • Locate the BIAS_X folder in your system and rename it to BIAS_X backup.
     • macOS: /Users/<YourUserName>/Documents/PositiveGrid/BIAS_X
     • Windows: C:\Users\<YourUserName>\Documents\PositiveGrid\BIAS_X

4. Delete the Settings File

   • macOS: ~/Library/Application Support/PositiveGrid/BIAS X.settings
     • To access the hidden Library folder:
       • Open Finder.
       • Press Shift + Command + G.
       • Paste: ~/Library/Application Support/PositiveGrid
   • Windows: %APPDATA%\PositiveGrid\BIAS X.settings
     • APPDATA is a hidden folder on your PC. Please refer to the link below:
       What’s in the hidden Windows AppData Folder, and how to find it if you need it

5. Restart Your Computer

   • After making the changes above, restart your computer and try launching BIAS X again.