Factory Reset for Spark NEO – Help Center

This article provides a step-by-step guide on performing a factory reset for the Spark NEO. This will reset all four presets, Bluetooth pairing information, and power-saving settings on your Spark NEO.

Before performing a factory reset, we strongly recommend backing up the presets you saved on the Spark NEO to the Spark app.
See also: Backup Tone Presets Saved on the Spark Amp

Spark NEO Factory Reset

Completely power off the Spark NEO Headphones.
Press and hold the Preset Button and Power Button simultaneously for 5 seconds until the Power LED starts flashing white.
Note: At this time, you may cancel the factory reset by quickly tapping the Power or Preset button.
Long press the Preset or Power Button until the Power LED blinks twice and the factory reset will be
complete.