Free Shipping Policy by Region
Below is a breakdown of our free shipping offers by country and region, including applicable conditions and exceptions:
United States
- Free shipping on orders of $99 or more (standard ground shipping only).
- Only applies to the contiguous U.S. (i.e., excluding Alaska and Hawaii).
- Orders shipping to Alaska or Hawaii, or orders under $99, will incur a shipping fee.
Note: We do not ship to Puerto Rico, Guam, or the U.S. Minor Outlying Islands due to carrier and financial restrictions.
Canada
- Free shipping on orders of CA$129 or more.
- Orders between CA$0–$69: CA$8 shipping fee.
- Orders between CA$70–$128: CA$15 shipping fee.
European Union
- Free shipping on orders of €119 or more.
- Orders between €0–€44: €5 shipping fee.
- Orders between €45–€118: €10 shipping fee.
Eligible EU countries:
Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Bulgaria, Greece, Spain
**Due to restrictions from our financial partners and local carriers, Positive Grid does not ship to remote islands and dependencies, including but not limited to the Canary Islands, Isle of Man, Balears Province, Santa Cruz de Tenerife, LasPalmas, etc.
United Kingdom
- Free shipping on orders of £99 or more.
- Orders between £0–£39: £5 shipping fee.
- Orders between £40–£98: £10 shipping fee.
Australia
- Free shipping on orders shipping within the contiguous Australia.
Shipping costs for other regions depend on your location and any current promotions. The exact shipping rate will be shown at checkout.
- The final cost is based on your selected delivery option, order volume, and destination.
- Once an order is placed, the delivery option cannot be changed.
- Customers are responsible for shipping fees once the product ships.
- Shipping fees are non-refundable. If you request a refund, the shipping cost will be deducted.
- Positive Grid may update its shipping policy at any time.