Spark LINK Order & Shipping FAQ

The delivery time depends on your location. Shipping estimates will be displayed on the checkout page and can also be viewed in the My Orders section of your account page.

 

Q: What is the estimated shipping schedule for Spark LINK?

A: Please see the table below for the latest shipping estimates by region:

Estimated Shipping Schedule (US)

Estimated Shipping Schedule (CA)

Estimated Shipping Schedule (EU)

Estimated Shipping Schedule (UK)

Estimated Shipping Schedule (AU)

 

Q: What counties do you ship Spark LINK to?

A: We ship to the following countries/regions, please find the link for your specific region below:

  • United States
    *Due to restrictions from our financial partners and local courier, Positive Grid does NOT ship to Puerto Rico, Guam, and the United States Minor Outlying Islands.

  • Canada

  • Europe: Germany, Netherlands, Belgium, Luxembourg, Austria, France, Denmark, Poland, Ireland, Hungary, Slovenia, Slovakia, Czech Republic, Latvia, Sweden, Lithuania, Italy, Spain, Estonia, Portugal, Finland, Croatia, Romania
    *Due to restrictions from our financial partners and local courier, Positive Grid does not ship to remote islands and dependencies, including but not limited to the Canary Islands, Isle of Man, etc.

  • United Kingdom

  • Australia

*Please also note that we currently cannot deliver to P.O. boxes or APO/FPO addresses.


Q: How can I check my order status? 

A: Once your order has been shipped, you’ll receive an email containing the tracking information.

For the most up-to-date details about your order, please log in to the User Center -> My Orders on Positive Grid's website using the email you used for the purchase.

From there, you can then locate your order and check its tracking status.

 

Q: Why is the shipping status not updating?

A: Please be patient as it can take 1-3 business days for your tracking number to register in the courier's system. During this time, you may see statuses like "label created" or "Pre-shipment Info Sent to Courier.

Each courier has its own tracking site, which will be included in the email containing the tracking number. For more detailed shipment information, please visit the tracking page of the respective courier.

 

Q: Why has my status remained "in transit" for a week?

A: Your shipment has been collected by the courier and is currently on its way to the final destination. Please note that different couriers in various regions may offer different levels of tracking updates. We appreciate your understanding.

 

Q: Why is the tracking number not functioning, or why is the courier unknown?

In certain cases and regions, tracking numbers might not be available because some couriers have limitations, making them unrecognizable in our system.

In such situations, we recommend using AfterShip to track your package. We understand this may not be ideal, and we are actively working to identify the best couriers to enhance our shipping services everywhere.

*Please understand that our Technical Support department usually has no additional information beyond what is displayed above.

 

Q: Is there any warranty? 

A: Spark Spark LINK comes with a 1-year Limited Warranty. For details on our warranty, please see Spark Warranty FAQ.

 

Q: Can I cancel my order?

A: Order cancellations will only be granted if your ordered items have not begun the process for dispatch. For more information about cancellations or returns, please visit our Return Policy.

 

Q: What payment methods do you accept?

A: We accept all major credit cards - Visa, MasterCard, American Express, etc. PayPal and installment payment services (US only) are also available. 

 

Q: What is the shipping cost?

A: Shipping costs may vary depending on a customer's location and current promotions being offered by Positive Grid. Shipping rates will be provided at checkout.

The final shipping cost is determined by your chosen delivery option, Positive Grid's order volume, and the shipment's final destination. Please note that your delivery option cannot be changed once the order has been placed.

Customers will be responsible for paying shipping costs once the product is shipped from our warehouse. Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Positive Grid Limited reserves the right to change its shipping policies at any time.

For further information, please visit Countries with Free Shipping.

 

Q: Is VAT (Value-Added Tax) included in the order price?

A: The order price does not include VAT. However, VAT is automatically calculated during the checkout process. The VAT rate is calculated according to your country's government policy.

 

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