PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. BY ACCEPTING THE DELIVERY OF POSITIVE GRID PRODUCTS, YOU AGREE TO ACCEPT AND BE BOUND BY THESE TERMS AND CONDITIONS.
Limited Warranty:
Positive Grid warrants that your new Positive Grid product, when purchased at an authorized Positive Grid retailer or reseller, shall be free of defects in materials and workmanship for a period of One (1) Year from the original date of purchase.
For consumers in a country in the European Union, the period of the warranty and the warranty service provided will be those of the country in Europe where the warranty claim is made.
Positive Grid may, in its sole discretion, require proof of the original purchase date in the form of a dated copy of the original authorized dealer’s invoice or sales receipt.
The warranty is non-transferable and extends solely to the initial purchaser.
During the Warranty Period:
- Positive Grid shall, in its sole discretion, either repair or replace any product that proves to be defective upon inspection by Positive Grid.
- Positive Grid reserves the right to update any product returned for repair and to change or improve the design of the product at any time without notice.
- Positive Grid reserves the right to use reconditioned parts and assemblies as warranty replacements for authorized repairs.
- Service and repairs are to be performed only by Positive Grid or a Positive Grid authorized service center.
- Unauthorized service, repair or modification will void this Limited Warranty.
This is your sole warranty. Positive Grid does not authorize any third party, including any dealer, retailer or sales representative, to assume any liability on behalf of Positive Grid or to make any warranty for Positive Grid.
Shipping/Freight:
If the product is within the warranty period, customers are exempted from covering the shipping fee.
However, in cases where the product is beyond the warranty period, customers will be held accountable for all associated shipping fees, including both the shipment to the service center and the return shipping following the completion of service. Customers are also liable for any service fees applicable to their out-of-warranty product.
It is important to emphasize that this policy exclusively applies within the country of the original purchase.
DISCLAIMER AND EXCLUSIONS:
THE FOREGOING WARRANTY IS THE ONLY WARRANTY GIVEN BY POSITIVE GRID AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. UPON EXPIRATION OF THE APPLICABLE EXPRESS WARRANTY PERIOD DESIGNATED ABOVE, POSITIVE GRID SHALL HAVE NO FURTHER WARRANTY OBLIGATION OF ANY KIND.
Positive Grid shall NOT be liable for, and this Limited Warranty does not apply to:
- Products purchased from unauthorized Positive Grid retailers or resellers.
- Products presented for warranty support or service without proof of purchase.
- Products that have been altered in a manner that the serial number, name, identification numbers, or logos have been tampered with or are missing.
- Products that have been modified from the original design.
- Accessories that are considered consumables, which may include but are not limited to the power supply, handle strap, connection cable, and gig bag.
- Damages incurred during transit to an authorized Positive Grid service center.
- Damages incurred from unauthorized adjustment, repair, or service by anyone other than Positive Grid or an authorized Positive Grid service center.
- Damages incurred from physical abuse of the product.
- Damages incurred by fire, flood, earthquake, water, wind, lightning, or other natural disasters.
- Damages incurred by liquid contamination.
- Damages incurred from excessively high or low temperature or humidity.
- Damages incurred from inappropriate storage.
- Physically damaged connectors.
- Damage incurred from any use of the product in any application other than the use for which it was intended.
LIMITATION OF LIABILITY:
POSITIVE GRID SHALL IN NO EVENT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR BUSINESS, OR DAMAGES RESULTING FROM THE USE OR PERFORMANCE OF THE PRODUCT, WHETHER IN CONTRACT OR IN TORT EVEN IF POSITIVE GRID HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. POSITIVE GRID SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS, OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING. POSITIVE GRID’S FULL LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE DEFECTIVE PRODUCT*
*Some states do not allow the exclusion or limitation or incidental or consequential damages, so the above limitation may not apply to you.