How to Change My Password / Personal Information?

Please follow the steps below to change your password

1. Use your current password to login the user center:


*If you forget your password, please click "Forgot password?" on the login page:


2. After logging in, click your profile picture/initials and select "My Account":


3. Go to the "Edit Profile" section:

4. Click "Change Password":


5. Enter your current password:


6. Enter and confirm your new password:


7. Done! You'll be able to log in to Positive Grid with your new password in the future.


8. If you still run into any problems with resetting the password, please submit a ticket to us.



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