Spark LIVE Firmware Update (Video Tutorial) – Help Center

Through our ongoing pursuit of the perfect tone, you’ll enjoy significantly improved sound flexibility with DSP improvement and other various fixes with this firmware update.

We highly recommend updating your amplifier's firmware to the latest version to access the newest features and enhancements for Spark LIVE.

This firmware updater will also address the issue that users encounter with the serial number displayed in the Spark app. Please update the firmware before registering the Spark LIVE.

For more information about the firmware version, please refer to the Spark LIVE Firmware Release Notes.

Spark LIVE Firmware Updater

This firmware is for Spark LIVE ONLY.

Using this updater with any other Spark model such as Spark (40), Spark MINI, Spark GO, Spark EDGE, Spark 2, or Spark NEO may result in potential damage to your amplifier. Ensure that you are using the correct updater for your device to avoid any risks or issues.

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System Requirement: macOS 11 or later / Windows 10 or later.
The updater does NOT run on Linux, ChromeOS, iOS, iPadOS, Android, or any other systems.

Tutorial Video

Instructions

Before starting the process

Back up your custom presets to the ToneCloud, Spark App, or your Dropbox account before you proceed with the firmware update.
See also: Backup & Restore Tone Presets

Please be informed:

This firmware is essential for the core features and MUST be updated via a USB cable. It doesn't support the OTA (over-the-air) feature, meaning you cannot update it via Wi-Fi on Spark LIVE.

Make sure the Spark LIVE is not connected to any other devices via Bluetooth.
Make sure the Spark LIVE is not connected to the computer via a USB cable.

Download and unzip/extract the Spark LIVE firmware updater to your computer.
Launch the firmware updater:
- For Mac users, please right-click on the Spark Firmware Updater and select "Open".
  
  ① After encountering the warning window, click 'OK,' then right-click on the Spark Firmware Updater and select 'Open' again.
  ② You will encounter the warning window once more. Please click 'Open' to proceed with executing the updater.
- For Windows users, please right-click on the "Spark Live firmware Updater.bat" and select "Run as Administrator" to proceed. Do not run the updater in the zip.
Plug in the power cord and turn on the Spark LIVE. Connect your Spark LIVE to your computer using the supplied USB cable.

Make sure the power cord is connected to the Spark LIVE during the firmware update process, even if the Spark Battery is installed.

Ensure you connect the Spark LIVE to the computer via the AUDIO/DATA port.
Wait for a moment, and the updater will display the device type (which should be Spark LIVE) and the version to install.
Click "Update Wireless Module," and the updater will proceed to update the wireless module on the Spark LIVE.

Do not disconnect the USB cable or turn off your Spark LIVE/computer while updating.
To update the MCU (microcontroller unit), simultaneously press and hold the power button and the pair button until the power LED lights up in white. Then click "Next".
Wait for a moment, and the updater will display the device type and the version to install. Click "Update MCU".
The updater will proceed to update the MCU on the Spark LIVE.

Do not disconnect the USB cable or turn off your Spark LIVE/computer while updating.
Done! You can now quit the updater, power up your Spark LIVE, and you are ready to rock!

If attempts to update the firmware keep failing, please try to update the firmware with a different computer.
Also, try resetting your Spark amp to factory default before the next attempt.
You can also check the firmware version of the Spark LIVE by clicking on the product card when it's connected to the Spark app.

To verify if the latest firmware is installed, please refer to the Spark LIVE Firmware Release Notes.

Troubleshooting

Q: My computer does not detect Spark LIVE.

A: Please attempt to connect to a different USB port directly on the rear of your computer and refrain from using a USB hub.

Q: After the firmware update, Spark LIVE cannot be connected via Bluetooth.

A: Navigate to the Bluetooth settings of your device, unpair or forget the previous connection with Spark LIVE Audio, and then open the Spark app to connect Tone Control before connecting Spark LIVE Audio.

Q: The firmware update failed, I can't power on the Spark LIVE anymore.

A: If the power to the Spark LIVE is interrupted during the MCU update process, the update will fail and the device will not be able to power on. Please follow these steps to resolve the issue and continue the update process:
1. Perform a Factory Reset: If Spark LIVE still doesn't respond, proceed with the steps below.
2. Disconnect USB: Unplug the USB cable to disconnect the Spark LIVE from your computer.
3. Disconnect Power: Unplug the Spark LIVE from the power outlet.
4. Download Alternative Firmware Updater: macOS / Windows
5. Unzip and Launch Updater:

For macOS users:

Unzip the updater file, then right-click and select 'Open' to launch it.

For Windows users:

Unzip the updater file, then right-click and select 'Run as administrator' to launch it.

5. Connect the Spark LIVE to the computer via the USB cable and follow the steps within the alternative updater.