If you encounter any of these problems after a firmware update, follow the steps below to get an alternative updater:
-
- Update Failure: The update didn't finish successfully.
- Device Problem: The Spark is unresponsive or 'bricked.'
Q: After the firmware update, my Spark 2 powers on but is unresponsive.
A: Please perform a factory reset.
Q: My computer does not detect Spark 2.
A: Please attempt to connect to a different USB port directly on the rear of your computer and refrain from using a USB hub.
Q: Spark 2 cannot be connected via Bluetooth after the firmware update.
A: Navigate to your device's Bluetooth settings, unpair or forget the previous connection with Spark 2 Audio, and then open the Spark app to connect Tone Control before connecting Spark 2 Audio.
Q: The firmware update failed, and now I can't anymore power on the Spark 2.
A: If the power is interrupted during the MCU update process, the Spark 2 may fail to power on. Please follow these steps to resolve the issue:
1. Perform a Factory Reset: If Spark 2 still doesn't respond, proceed with the steps below.
2. Disconnect USB: Unplug the USB cable to disconnect the Spark 2 from your computer.
3. Disconnect Power: Unplug the Spark 2 from the power outlet.
4. Download Alternative Firmware Updater: macOS / Windows
5. Unzip and Launch Updater:
For macOS users:
For Windows users:
1. Perform a Factory Reset: If Spark 2 still doesn't respond, proceed with the steps below.
2. Disconnect USB: Unplug the USB cable to disconnect the Spark 2 from your computer.
3. Disconnect Power: Unplug the Spark 2 from the power outlet.
4. Download Alternative Firmware Updater: macOS / Windows
5. Unzip and Launch Updater:
For macOS users:
Unzip the updater file, then right-click and select 'Open' to launch it. 
For Windows users:
Unzip the updater file, then right-click and select 'Run as administrator' to launch it.
