If you encounter any of these problems after a firmware update, follow the steps below to get an alternative updater:
-
- Update Failure: The update didn't finish successfully.
- Device Problem: The Spark is unresponsive or 'bricked.'
Q: After the firmware update, my Spark 2 powers on but is unresponsive.
A: Please perform a factory reset.
Q: My computer does not detect Spark 2.
A: Please attempt to connect to a different USB port directly on the rear of your computer and refrain from using a USB hub.
For Mac users, please try resetting PRAM/NVRAM:
How to Reset PRAM or NVRAM
For Mac users, please try resetting PRAM/NVRAM:
How to Reset PRAM or NVRAM
Q: Spark 2 cannot be connected via Bluetooth after the firmware update.
A: Navigate to your device's Bluetooth settings, unpair or forget the previous connection with Spark 2 Audio, and then open the Spark app to connect Tone Control before connecting Spark 2 Audio.
Q: The firmware update failed, and now I can't anymore power on the Spark 2.
A: If the power is interrupted during the MCU update process, the Spark 2 may fail to power on. Please follow these steps to resolve the issue:
1. Perform a Factory Reset: If Spark 2 still doesn't respond, proceed with the steps below.
2. Disconnect USB: Unplug the USB cable to disconnect the Spark 2 from your computer.
3. Disconnect Power: Unplug the Spark 2 from the power outlet.
4. Download Alternative Firmware Updater: macOS / Windows
5. Unzip and Launch Updater:
For macOS users:
For Windows users:
1. Perform a Factory Reset: If Spark 2 still doesn't respond, proceed with the steps below.
2. Disconnect USB: Unplug the USB cable to disconnect the Spark 2 from your computer.
3. Disconnect Power: Unplug the Spark 2 from the power outlet.
4. Download Alternative Firmware Updater: macOS / Windows
5. Unzip and Launch Updater:
For macOS users:
Unzip the updater file, then right-click and select 'Open' to launch it. 
For Windows users:
Do either of the following
-
Double-click on
Spark 2 Firmware Updater.batto start the updater. -
Right-click on
Spark 2 Firmware Updater.batand select "Run as administrator" to start the updater.
6. Connect the Spark 2 to your computer via the USB cable, then follow the instructions within the alternative updater to complete the process.
If the Spark 2 doesn’t power on and shows a blinking red light on the power button when holding both the power and pair buttons, try this instead: unplug the power supply, hold down the pair button, then plug the power supply back in while continuing to hold the pair button.
7. If the update is unsuccessful, send us the
spark_2_updater.log file from the following folder:-
macOS:
/Documents/PositiveGrid -
Windows:
\Documents\PositiveGrid