We once again thank you for your enduring patience during these troubled times. You can check your order status here.
Spark Shipping Policy
The estimated shipping time for your Spark order will depend on your region, and transit time may vary depending on inventory availability and your proximity to our distribution centers. To ensure the security of purchases, Positive Grid may need to contact you to validate your order or address, which may cause delays in shipping your order. Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
To view the full list of countries that we currently deliver to, please see our international delivery. If you cannot see your country/area on the list, Positive Grid is currently unable to service this area - we are working on this and hope to reach you soon! Unfortunately, we currently cannot deliver to P.O. boxes or APO/FPO or U.S. Military addresses.
Please allow extra time for orders to be processed during public holidays and promotional periods. In this instance, please expect your order to arrive the next business day. Delays may also occur due to pending payment verifications, customs clearance, and weather conditions. Please note that there may be minor delays for international deliveries due to COVID-19.
If you have purchased a Spark bundle that includes a carrying bag or third-party items (such as headphones or in-ear monitors), please note that these items might ship separately in most cases and may arrive on different days. Please also note that we cannot change shipping addresses for these third-party items, so check your order carefully. Additionally, we cannot combine orders or add pieces to an existing order once it has already been placed.
Order cancellation may be granted as long as your items have not already been delivered.
Import taxes will be calculated upon checkout and will be shown in the Tax field during checkout.
Foreign Transaction Fees
Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.
Shipping costs may vary depending on a customer's location and current promotions being offered by Positive Grid. Shipping rates will be provided at checkout.
The final shipping cost is determined by your chosen delivery option, Positive Grid's order volume, and the shipment's final destination. Please note that your delivery option cannot be changed once the order has been placed.
Customers will be responsible for paying shipping costs once the product is shipped from our warehouse. Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Positive Grid Limited reserves the right to change its shipping policies at any time.