Spark Track Order & Shipping Policy

Free Shipping Restrictions

Free shipping offer is limited to standard ground shipping and is valid only in select locations/regions. To see if you qualify for free shipping please enter your complete address in checkout. This offer is subject to change without notice.

 

General Shipping Information

  • Estimated shipping times do not include processing time, please allow up to 2 business days for processing.
  • Any order placed on Friday after 11 a.m. will be sent out on the following Monday.
  • We cannot ship items to P.O. Boxes, or APO/FPO/DPO addresses.
  • Shipments are subject to carrier on-time performance and availability. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.
  • To ensure the security of purchases, Positive Grid may need to contact you to validate your order or address, which may cause a delay.
  • Please note that due to global logistics delays and border closures related to COVID-19, the shipping of your order may take longer than anticipated.
  • Taxes and duties are calculated according to your shipping destination and itemized on the checkout page.

 

When Can I Expect My Order?

  • To track your order, please register a Positive Grid account and log in to check my orders.
  • You will receive tracking information via shipping confirmation email once your order has been shipped.
  • Please note that we are unable to change shipping addresses for these third-party items, so check your order carefully. Additionally, we are unable to combine orders or add pieces to an existing order once it has already been placed.
  • Order cancellations may be granted as long as your items have not already been prepared for dispatch. For more information about cancellations or returns, please visit our Return Policy.
  • Shipments are subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.
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