If you keep failing to reset your password via the link
https://member.positivegrid.com/forgot-your-password
or if you're having the following issues:
- can't receive a verification email
- not sure which email was registered as your account
Please submit a ticket to us with your info below:
1. Your email registered on our online store
2. Your full name (it's a must if you're not sure which email was registered)