Free Shipping Restrictions
The free shipping offer is limited to standard ground shipping and is valid only in select locations/regions. To see if you qualify for free shipping please enter your complete address in checkout. This offer is subject to change without notice.
General Shipping Information
- Estimated shipping times do not include processing time, please allow up to 2 business days for processing.
- Any order placed on Friday after 11 a.m. will be sent out on the following Monday.
- We cannot ship items to P.O. Boxes, or APO/FPO/DPO addresses.
- Shipments are subject to carrier on-time performance and availability. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.
- To ensure the security of purchases, Positive Grid may need to contact you to validate your order or address, which may cause a delay.
- Please note that due to global logistics delays and border closures related to COVID-19, the shipping of your order may take longer than anticipated.
- Taxes and duties are calculated according to your shipping destination and itemized on the checkout page.
When Can I Expect My Order?
- To track your order, please register a Positive Grid account and log in to check my orders.
- You will receive tracking information via shipping confirmation email once your order has been shipped.
- Please note that we are unable to change shipping addresses for these third-party items, so check your order carefully. Additionally, we are unable to combine orders or add pieces to an existing order once it has already been placed.
- Order cancellations may be granted as long as your items have not already been prepared for dispatch. For more information about cancellations or returns, please visit our Return Policy.
- Shipments are subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.