How to use this guide
In this guide, we will explain the possible reasons for RIFF to not be recognized by your Windows computer, and various ways to fix the error.
USB Drive Not Showing Up: Causes
When you connect your RIFF to the computer and the "USB device not recognized" message pops up, it doesn’t mean the device is dead and hence cannot be used further. The error may be due to some hardware or software setting/permission in the system and can often be fixed easily.
The various reasons for USB device not recognized error are as follows:
- The device is not connected successfully.
- The driver is not installed/loaded correctly.
- Various system settings may have prevent the device from being recognized.
- Windows might need an update to the latest patches and fixes.
Ways To Fix USB Device Not Recognized Error
1. Unplug and replug the device
Reconnect RIFF to your computer, and preferably not via any USB hub.
2. Reinstall the driver and restart the computer
Reinstall RIFF's Windows driver from this link. After that, restart the computer.
3. Check and change ports
Try using the device on another port. This may fix the USB device not recognized error.
4. Change USB Root Hub settings
The system has permissions, that can turn off the connected USB devices to save power. This can be the reason for the computer not recognizing a USB error. So by removing the permission, the user can quickly fix this error.
A. Open Device Manager and click on “Universal Serial Bus controllers,” as shown in the image below.
B. A drop-down list will appear; double click on “USB Root Hub (USB 3.0),” and a window will appear as shown below.
C. Click on “Power Management,” and then uncheck the “Allow the computer to turn off the device to save power” option. Now press “OK,” as shown in the image below.
5. Change USB Selective Suspended settings
There may be another possible reason which occurs due to the selective suspend setting in the power options, which provides the hub with the permission to suspend USB automatically and does not recognize it in the software.
A. Right-click on the Windows option, a list will appear. Now click on ‘’Power Options” as shown in the image below.
B. Click on “Additional power settings”.
C. A window will appear, click on “Change plan settings,”.
D. On the next window, click on “Change advanced power settings,” as shown in the image below.
E. A window will open, locate ‘’USB settings’’, and click on.
F. A drop-down option will be visible, as shown below.
G. Click on “USB selective suspend settings,” to expand the options. Two options will be visible as shown below.
H. Turn the settings to Disabled for both the options and click on “Apply,” and then click on “OK,”.
6. Update computer
The manufacturer’s record of all the errors encountered by the users makes it easier for them to develop fixes and patches in their updates. The manufacturers keep providing the system’s updates so the user can use the system without any issues.
A. Find "Windows Settings", the settings window will open, as shown below. Now click on the “Update & security” option.
B. The Update & security window will open. The system will check for updates, and updates will start downloading, as shown in the image below.
If the issue persists after trying all of the above, please don't hesitate to contact our support team for further assistance.