How to Change My Email for My Account?

*Note that this action will only move software licenses to the new account and will not transfer the purchase record. The purchase records will still be associated with the email used to place the order for the sake of maintaining data integrity and security.


Please follow the steps below:

1. Click the "Login" icon to register a new account with your new email address.







2. Submit a ticket to us, let us know both your old and new email accounts registered.

*To save your time, please make sure you've signed up for a new Positive Grid account with your new email before you submit a tick to us.


3. We'll transfer all your licenses from your old account to your new account.


4. It's done, please use your new email to log in.






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