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Log In / Out of the Spark App

Log in to your Positive Grid account to download tones from the ToneCloud and access other features. Log out to troubleshoot account-related issues or switch accounts.

Log In

  1. Tap the Menu icon in the Spark app.
  2. Tap Log In.
  3. Log in with your existing account, use your Apple ID or Facebook ID, or tap Sign Up to create a new account.

Logging in unlocks downloads from the ToneCloud, backup to Dropbox, and access to features like Spark AI and Creator Hub.

Log Out

If you're troubleshooting an account-related issue or need to refresh your account settings, logging out (and back in) can resolve scenarios such as missing licenses, ToneCloud issues, or other unexpected behavior.

  1. Tap the Menu tab (bottom-right).
  2. Tap your profile name.
  3. Tap the gear icon in the top-right corner.
  4. Tap Log Out in the menu that appears.
  5. Return to the Menu tab and verify your profile name no longer shows your account.
  6. Quit the Spark app completely.

Log out of Spark app

Re-launch the Spark app and enter your login credentials to sign back in.

Need More Help?

  • If logging out and back in doesn't resolve the issue, check for app updates in your device's app store - we regularly release fixes and improvements.
  • If the issue persists, contact our support team with any relevant details (screenshots help!) so we can troubleshoot effectively.
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