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Log Out of the Spark App

If you're troubleshooting an account-related issue or need to refresh your account settings, logging out of (and back into) the Spark app can help resolve certain scenarios such as missing licenses, ToneCloud issues, or other unexpected behavior.

How to Log Out

  1. Tap the Menu tab (bottom-right).
  2. Tap your profile name.
  3. Tap the gear icon in the top-right corner.
  4. Tap Log Out in the menu that appears.
  5. Return to the Menu tab and verify your profile name no longer shows your account.
  6. Quit the Spark app completely.

Log out of Spark app

Re-launch the Spark app and enter your login credentials to sign back in.

Need More Help?

  • If logging out and back in doesn't resolve the issue, check for app updates in your device's app store — we regularly release fixes and improvements.
  • If the issue persists, contact our support team with any relevant details (screenshots help!) so we can troubleshoot effectively.
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