Solution to failure on BIAS AMP 2 launch (Win/Mac)

1. Uninstall your previous version:

If you’re on Windows 7, refer to this article

If you’re on Windows 8, 8.1 or 10, follow these steps:

If you’re on a Mac, simply locate the program on your Drive, drag it to Trash Can and done.

2. Back up the 'BIAS_Amp2' folder in the Documents/Positive

Mac: /Users/[User_name]/Documents/PositiveGrid/BIAS_Amp2

Win:  C:\Users[User_name]\Documents\PositiveGrid\BIAS_AMP2


3. Delete the following files / folders

/Users/[User_name]/Documents/PositiveGrid/BIAS_Amp2 (folder)

/Users/[User_name]/Library/Application Support/PositiveGrid/BIAS_Amp2.settings (file)

(Show/hide hidden files for Mac:

If you're with OSX10.12 and OSX10.13, try deleting this file (BIAS_Amp2.settings) by using command:
Click on the 'Go' menu in Finder while holding down [Alt/Option] to access the'username/Library' folder


C:\Users[User_name]\Documents\PositiveGrid\BIAS_AMP2  (folder)
C:\Users[User_name]\AppData\Roaming\PositiveGrid\BIAS_AMP2.settings file)

Now that the previous version and related files have been removed, you can proceed the installation again. Please visit and login to enter Download page, download and install the new build. 


 4. Relaunch BIAS AMP 2

It's supposed to work properly by this time. If it doesn't and you're with OSX10.13 on Mac, please refer to this article to troubleshoot further.

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