Bluetooth Connection Troubleshooting Guide

This guide walks you through the most common Bluetooth connection issues between your Spark amp and mobile device, and how to fix them.

Preparation

Before troubleshooting, check the following:

Unpair all previously paired Bluetooth connections for your Spark amp in your mobile device's Bluetooth settings.
If you've previously connected your Spark amp in the Spark app, go to the Menu page, tap the device card, and select Forget This Device.
Close the Spark app completely.
Turn Bluetooth off, wait a moment, then turn it back on on your mobile device.
Power on your Spark amp and press the Pair button.
In your mobile device's Bluetooth list, connect to Spark [MODEL] Audio.
Open the Spark app and follow the on-screen instructions.

Forget all previously paired Bluetooth connections for your Spark amp in your mobile device's Bluetooth settings.
If you've previously connected your Spark amp in the Spark app, open the app, go to the Menu page, tap the device card, and select Forget This Device.
Close the Spark app completely.
Turn Bluetooth off, wait a moment, then turn it back on on your mobile device.
Power on your Spark amp and press the Pair button.
In your mobile device's Bluetooth list, connect to Spark [MODEL] Audio.
Open the Spark app and follow the on-screen instructions.

On some Spark amp models, the USB I/O takes priority over Bluetooth audio. To restore Bluetooth output, disconnect the USB cable from the Spark amp.

Perform a factory reset to see if the issue is resolved.

Make sure the music volume on the top panel is turned up.