How to use this guideIn this guide, we will show you the most common Bluetooth connection issues with the Spark amp, guiding you through the possible solutions to fix them.
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Preparation
- Make sure Bluetooth is turned on on your mobile device.
- Close all background apps before you start to connect the amp.
- Turn off any nearby devices that may be connected to Spark Amp.
Android Troubleshoot
1. Unpair all previously paired Bluetooth connections for your Spark amp in your mobile device’s Bluetooth settings.
2. If you have successfully connected your Spark amp in the Spark app before, please go to the Menu page, tap the device card, and then select “Forget This Device.”
3. Close the Spark app completely.
4. Turn Bluetooth off, then turn it back on on your mobile device.
5. Power on your Spark amp and press the Pair button.
6. In your mobile device’s Bluetooth list, connect to “Spark [MODEL_NAME] Audio.”
7. Open the Spark app and follow the on-screen instructions.
iOS Troubleshoot
1. Forget all previously paired Bluetooth connections for your Spark amp in your mobile device’s Bluetooth settings.
2. If you've connected the Spark amp in the Spark app before, open the app, go to the Menu page, tap the device card, and select “Forget This Device.”
3. Close the Spark app completely.
4. Turn Bluetooth off, then turn it back on on your mobile device.
5. Power on your Spark amp and press the Pair button.
6. In your mobile device’s Bluetooth list, connect to “Spark [MODEL_NAME] Audio.”
7. Open the Spark app and follow the on-screen instructions.
Special Cases
- No output from the Spark amp when the USB cable is connected:
In some Spark amp models, the USB I/O takes priority over Bluetooth audio. To avoid this, simply disconnect the USB cable from the Spark amp.
- Intermittent Drops from Bluetooth:
Perform a factory reset to see if the issue is resolved.
- No sound is coming out of the speakers:
Make sure the music volume on the top panel is turned on.
Further Reading
Resolve Wi-Fi and Bluetooth issues caused by wireless interference