Bluetooth Connection Troubleshooting Guide

How to use this guide

In this guide, we will show you the most common Bluetooth connection issues with the Spark amp, guiding you through the possible solutions to fix it.

 

Video Tutorial


Preparation

  • Make sure Bluetooth is turned on on your mobile device. 
  • Close all background apps before you start to connect the amp.
  • Turn off Bluetooth from all other mobile/table devices in your room (Bluetooth speakers, Apple Watch, etc).
  • Bluetooth indicator on the rear of the Spark amp will stay in solid Blue when paired; it flashes when it's discoverable.

 

Bluetooth Reset

1. Turn Spark off.

2. Press and hold the “Preset 4” button (for 3 sec) when turning on Spark amp, release it when the TAP button starts to blink.

*Remove Spark Amp from recognized devices in Bluetooth settings before pairing again.

 

Android Troubleshoot

1. Remove/forget all paired Bluetooth connections on your phone/tablet to ensure there's minimal interference. 


2. Try to enable GPS/Locations services if you're failed to connect. 

 

Screenshot_2020-07-01_13.43.01.png

 

3. Clear the Bluetooth cache:
Go Settings>System>Advanced>Reset Options> Reset Wi-fi, mobile & Bluetooth. 

Click on this link for more information

 

4.  Upgrade to the latest firmware version.  

 

5. Perform a factory reset on Spark amp.

 

 

iPhone/iPad Troubleshoot

1. Remove/forget all paired Bluetooth connections on your phone/tablet to ensure there's minimal interference. 


2. If the output signal only coming out from your mobile device, Go to Settings>Bluetooth, select & connect Spark 40 Audio to ensure that you can playback all signals through the speakers on Spark amp.


 Spark40_Audio.jpg


3. Upgrade to the latest firmware version.   

 

4. Perform a factory reset on Spark amp.

 


Special Cases

  • No output from Spark amp when the USB cable is connected:

If there is more than one connection, the priority will be AUX > USB > Bluetooth. Only the audio of higher priority will be played. 

 

  • Intermittent Drops from Bluetooth:

Perform a factory reset to see if the issue is resolved.

 

  • No sound coming out from the speakers:

Make sure the music volume on the top panel is turned on.

 

Further Reading

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Why Bluetooth pairings fail?

How to fix the Bluetooth on your Android

 

 

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