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Troubleshooting guide for REACTOR App crashes, freezes, and stability issues.
Click any question to expand the answer.
The app crashes immediately when I open it
Quick fixes:
-
Force close and restart
- iOS: Swipe up from bottom, swipe away the app
- Android: Recent apps → Swipe away REACTOR
-
Clear app cache (Android)
- Settings → Apps → REACTOR → Storage → Clear Cache
- Note: This doesn't delete your presets
-
Reinstall the app
- Delete the REACTOR App
- Re-download from App Store / Google Play
- Log back into your account
- Your cloud-saved presets will sync back
-
Check OS compatibility
- iOS: Requires iOS 17 or later
- Android: Requires Android 8.0 or later
- Update your phone's OS if needed
See also: Getting Started with REACTOR App
The app freezes when I do a specific action
Collect information for troubleshooting:
- What exactly were you doing when it froze?
- Does it happen every time you do this action?
- Does it happen with specific presets only?
-
Restart the app and retry
- Sometimes a one-time glitch
-
Try with a different preset
- If freeze only happens with one preset, it may be corrupted
- Delete and re-download the preset
-
Update everything
- Update the app to latest version
- Mismatched versions can cause issues
-
Test on another device
- If issue only happens on one phone, may be device-specific
- If you can reliably reproduce the freeze, contact Support
- Include: exact steps, phone model, OS version, app version
See also: REACTOR App User Guide
The app is very slow or laggy
Optimize app performance:
Phone-specific tips:
| Issue | Solution |
|---|---|
| General slowness | Close other apps, free up phone memory |
| Slow preset loading | Check Bluetooth connection strength |
| Slow ToneCloud browsing | Check internet connection |
| Lag when adjusting knobs | Move closer to REACTOR, ensure stable connection |
- Older phones: The app may run slower on older devices
- Storage full: Free up space on your phone
- Too many apps running: Close unused apps
See also: REACTOR App User Guide
iOS-specific issues
App won't install:
- Check available storage
- Ensure iOS 17 or later
- Try restarting your iPhone
- Settings → REACTOR → Enable Bluetooth
- If toggle is missing: Settings → Privacy → Bluetooth → REACTOR → Enable
See also: Getting Started with REACTOR App
Android-specific issues
App won't install:
- Check available storage
- Try clearing Google Play cache
- Location permission is not required, but worth a try if Bluetooth scanning doesn't work
- Settings → Apps → REACTOR → Permissions → Location → Allow
See also: Getting Started with REACTOR App
When should I contact Support?
Contact Support if:
- App crashes are reproducible with specific steps
- Issue persists after reinstalling
- You see error messages with codes
- App works on other phones but not yours
- Phone model (e.g., iPhone 15 Pro, Samsung S24)
- OS version (e.g., iOS 17.4, Android 14)
- REACTOR App version
- Exact steps to reproduce the issue
- Screenshots of any error messages
See also: Troubleshooting Guide