Connection & Pairing Issues - Troubleshooting

Try these steps:

1. Power on your REACTOR amp first
2. Power on REACTOR Control — it should connect automatically
3. If not, check that Bluetooth is enabled on your REACTOR (Settings → Bluetooth → On)
4. Make sure REACTOR Control is within range (up to 17m / 55ft line-of-sight)
5. Check for wireless interference (other Bluetooth devices, WiFi routers)

Still not working?

• Try a Factory Reset on REACTOR Control

After factory reset:

1. Power off both REACTOR amp and REACTOR Control
2. Power on REACTOR amp first, wait for it to fully boot
3. Power on REACTOR Control
4. REACTOR Control should automatically discover and pair with REACTOR

If pairing still fails:

• Try wired connection first to confirm hardware is working
• Contact support if issue persists

Check these:

1. Use the included 1/4" TRS cable (3 meters)
2. Connect to the REACTOR CONTROL jack on the REACTOR amp rear panel
3. Make sure the cable is fully inserted at both ends
4. Try a different TRS cable if available

Note: When connected via cable, REACTOR Control will prioritize the wired connection for the lowest latency.

For wireless connection:

• Charge REACTOR Control fully (check LED indicator)
• Move closer to REACTOR amp — stay within 17m / 55ft
• Reduce wireless interference (move away from WiFi routers, other Bluetooth devices)

For wired connection:

• Check cable connections at both ends
• Try a different TRS cable
• Inspect cable for damage

If disconnections persist:

• Factory reset REACTOR Control and re-pair

Quick checks:

1. Check battery level — charge if low (LED shows red when low)
2. Try pressing and holding the power button for 3 seconds
3. Connect via USB-C to charge (you can use it while charging)

If still unresponsive:

1. Perform a Factory Reset
2. If factory reset doesn't work, contact support

Check these:

• Confirm REACTOR Control is connected (check connection LED)
• Make sure you're in the correct mode (Preset Mode or Effect Mode)
• Check if the function is assigned in the REACTOR App

Try:

1. Power cycle REACTOR Control
2. Re-pair with REACTOR amp