FAQ - BIAS Amp Desktop

Q: Where can I purchase BIAS Amp online?
A: For the desktop version, you can purchase BIAS Amp from any of the following online stores:
  • Positive Grid store (https://store.positivegrid.com/)
  • SweetWater
  • Musician' Friend
  • Plugin Boutique
  • Thomann
  • Adorama
  • Amazon
  • B&H Photo Video

    For the iOS version, you will need to purchase BIAS Amp from the Apple® App Store.

 

Q: I have a redeem code for BIAS Amp. Where can I redeem my code?
A: For all our desktop products, you can redeem your code on our store page. Be sure to sign up an account with us on our store page first, then redeem the code at the following location:
 
https://store.positivegrid.com/redeem

Once you've entered the code and hit "Redeem", return to the store page and the option to download BIAS Amp will now be available.

 

Q: Will BIAS Amp run on my computer?
A: We recommend that your Mac/PC meets the following requirements for the best BIAS Amp experience.
  • OS X 10.9 or later
  • Audio Units, VST, RTAS, AAX Native
  • 4GB of RAM minimal, 8GB or more recommended
  • 700MB free disk space (at least)
  • An internet connection is required to activate license and access ToneCloud. Our applications do not support offline activation at this moment. BIAS Amp can run in offline mode after activation.
  • Windows 7 (SP1) or Windows 8
  • VST, RTAS, AAX Native
  • 4GB of RAM minimal, 8GB or more recommended
  • 1.5GHz Dual core processor minimal, 2.0GHz Dual core or more recommended
  • 250MB free disk space for per version (32 or 64 bits)
  • An internet connection is required to activate license and access ToneCloud. Our applications do not support offline activation at this moment. BIAS Amp can run in offline mode after activation.

 

Q: Do I need a DAW (digital audio workstation) to run BIAS Amp? What DAWs is BIAS Amp compatible with?
A: No, you do not need to have a DAW to use BIAS Amp. Once you buy BIAS Amp (desktop), you will get a standalone version as well as a plugin version.
 
 
Q: Will BIAS Amp work with my DAW? 
A: Please see the chart below for a list of supported DAWs.
 
Ableton Live 8.0 or above
Avid Pro Tools 10 or above
Apple Logic Pro 9.0 or above
Apple GarageBand 6.0.5, 10.0 or above
Bitwig Studio 1.0 and above
Cakewalk Sonar X2 or above
Cockos Reaper 3.4 or above
Steinberg Cubase 5.0 or above
Steinberg Nuendo 4.3 or above
PreSonus Studio One Producer/Professional 2 or above

 

Q: Is activation required in order to use BIAS Amp?
A: Yes, you will need to activate your license in order to use BIAS Amp or it will remain in demo mode. Please see the article below on how to activate your license.
 
https://help.positivegrid.com/hc/en-us/articles/202772049-How-do-I-activate-my-BIAS-Amp-license-

 

 

Q: BIAS Amp comes in two versions – Standard and Professional. What are the differences between the two versions?
A: In short, BIAS Amp (Professional) offers more options to choose from. It gives you access to more preamp and poweramp options, cabinet models, IR loader (Impulse Response), as well as the Amp Match feature. The Professional version also gives you access to all presets found on the ToneCloud. To see a side-by-side comparison between the Standard and Professional versions, please see the article below:

https://help.positivegrid.com/hc/en-us/articles/115000245366-BIAS-Amp-Product-Chart
 
 

 

Q: Are there any expansion packs available for BIAS Amp?
A: Yes, but only for the iOS version. BIAS Amp (iOS) has three expansion packs to choose from – Glassy Pack, Crunch Pack, and Insane Pack. Each of them unlocks additional options for preamp, poweramp, cabinet models, and amps. There are no expansion packs for the desktop version. BIAS Amp (desktop) comes in two packages – Standard or Professional.

 

 

Q: I already own BIAS Amp (Standard), can I still upgrade to Professional? Do I just need to pay for the difference between the two versions?
A: Yes, just log into your account on our store page (https://store.positivegrid.com) and you will see the upgrade option for BIAS Amp (Professional) become available. You just need to pay for the difference between the two versions if you already own BIAS Amp (Standard).
 
 
Q: Can I install and use BIAS Amp on multiple computers?
A: Yes. With each purchase (Standard or Professional), you get two licenses. This means that you can have two, fully working BIAS Amp (Standard or Professional) on two computers simultaneously. Once you have reached the license limit and would like to free up a license seat, just run the software uninstaller to uninstall BIAS Amp on one of your computers and you'll now have the option to use that license seat on another computer. Make sure that you have an internet connection when you uninstall so our server can detect the change.
 
 
Q: Where is the BIAS Amp folder located? 
A: By default, BIAS Amp will be installed to the following location:

Mac

~/Documents/Bias/

Windows

C:\Users\<username>\Documents\Bias

 

Q: Where are my saved presets located?
A: Your presets can be found at the following locations. It is also recommended that you keep a backup of your entire BIAS Amp folder.

Mac

/Users/(User name)/Documents/Bias/GlobalPresets

/Users/(User name)/Documents/Bias/ModulePresets

Windows

C:\user\(user name)\documents\BIAS\GlobalPresets

C:\user\(user name)\documents\BIAS\ModulePresets

 

Q: Where is the BIAS Amp plugin folder located?
A: On a Mac OS X system, the plugins will be installed to the following locations:
  • Audio Units - /Library/Audio/Plug-Ins/Components
  • VST 2.0 - /Library/Audio/Plug-Ins/VST
  • AAX - /Library/Application Support/Avid/Audio/Plug-Ins

Please make sure these locations have been added to the list of locations in your DAW application.

On a Windows system, you can choose the install location for the plugin. We strongly recommend that you use the default install locations, and add the correct locations in your DAW application. The default install locations are:

  • VST 2.0 (32-bit) - C:\Program Files (x86)\VstPlugins
  • VST 2.0 (64-bit) - C:\Program Files\VstPlugins
  • AAX - C:\Program Files\Common Files\Avid\Audio\Plug-Ins

In addition, some DAW applications will have their own default install location. Alternatively, you can also copy the BIAS VST DLL file and paste it to your default plug-in folder.

 

Q: I lost my password. How do I reset the password for my ToneCloud account?
A: If you lost your password for ToneCloud, please submit a request for a password reset at the page below:

https://store.positivegrid.com/require_reset

If you did not receive a confirmation email, make sure to temporarily disable any ad blocker plugins when you submit the request and try again.

 

Q: How do I switch from Facebook login to email login?
A: For those who already logged in with Facebook account and would like to log in with an email address instead, please reset the password from the link below. Please be aware that the email account must be the same as the email associated with Facebook:

https://store.positivegrid.com/require_reset

After resetting the password, you can use the regular email account to log in.

 

 

 

Please also refer to  General FAQ  if you can't find the answer here

 

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