Q: Where can I purchase BIAS Pedal online?
A: For the desktop version, you can purchase BIAS Pedal from any of the following online stores:
For the iOS version, you will need to purchase BIAS Pedal from the Apple® App Store.
Q: I have a redeem code for BIAS Pedal. Where can I redeem my code?
A: For all our desktop products, you can redeem your code on our store page. Be sure to sign up an account with us on our store page first, then redeem the code at the following location:
https://www.positivegrid.com/redeem
Once you've entered the code and hit "Redeem", return to the store page, then download the BIAS Pedal effects pack.
Q: Will BIAS Pedal run on my computer?
A: We recommend that your Mac/PC meets the following requirements for the best BIAS Pedal experience:
Q: Do I need a DAW (digital audio workstation) to run BIAS Pedal? What DAWs is BIAS Pedal compatible with?
A: No, you do not need to have a DAW to use BIAS Pedal. Once you buy BIAS Pedal, you get a standalone version as well as a plugin version.
Q: Will BIAS Pedal work with my DAW?
A: Please see the chart below for a list of supported DAWs.
| Ableton Live |
8.0 or above |
| Avid Pro Tools |
10 or above |
| Apple Logic Pro |
9.0 or above |
| Apple GarageBand |
6.0.5, 10.0 or above |
| Bitwig Studio |
1.0 and above |
| Cakewalk Sonar |
X2 or above |
| Cockos Reaper |
3.4 or above |
| Steinberg Cubase |
5.0 or above |
| Steinberg Nuendo |
4.3 or above |
| PreSonus Studio One |
Producer/Professional 2 or above |
Q: Is activation required in order to use BIAS Pedal?
A: Yes, you will need to activate your license in order to use BIAS Pedal or it will remain in demo mode. Please see the article below on how to activate your license.
https://help.positivegrid.com/hc/en-us/articles/202772049-How-do-I-activate-my-BIAS-Amp-license-
Q: Is there any expansion packs available for BIAS Pedal?
A: No, not at the moment.
Q: Does BIAS Pedal come in two license tiers (Standard and Professional) like BIAS Amp and BIAS FX?
A: No, it only comes in a single tier (Professional). BIAS Pedal is made up of 3 effects packs (Distortion, Delay, Modulation), and depending on which one you own, you get full access to the features in the effects pack once you purchase the pack.
Q: Can I install and use BIAS Pedal on multiple computers?
A: Yes, you can have two, fully working BIAS Pedal on two computers simultaneously. Once you have reached the activation limit and would like to free up a license seat, just run the software uninstaller to uninstall BIAS Pedal on one of your computers and you'll now have the option to use that license seat on another computer. Make sure that you have an internet connection when you uninstall so our server can detect the change.
Q: Where is the BIAS Pedal folder located?
A: By default, BIAS Amp will be installed to the following location:
Mac
~/Documents/BIAS_Pedal/
Windows
C:\Users\<username>\Documents\BIAS Pedal
Q: Where are my saved presets located?
A: Your presets can be found at the following locations. It is also recommended that you keep a backup of your entire BIAS Amp folder.
Mac
/Users/(User name)/Documents/BIAS_Pedal/****/GlobalPresets
/Users/(User name)/Documents/BIAS_Pedal/****/ModulePresets
*Replace **** with Distortion, Delay or Modulation
Windows
C:\user\(user name)\documents\BIAS_Pedal\****\GlobalPresets
C:\user\(user name)\documents\BIAS_Pedal\****\ModulePresets
*Replace **** with Distortion, Delay or Modulation
Q: Where is the BIAS Pedal plugin folder located?
A: Mac
For Mac OS X, the plugins will be installed to the following locations:
- Audio Units - /Library/Audio/Plug-Ins/Components
- VST 2.0 - /Library/Audio/Plug-Ins/VST
- AAX - /Library/Application Support/Avid/Audio/Plug-Ins
Please make sure these locations have been added to the list of locations in your DAW application.
Windows
For Windows, you can choose the install location for the plugin. We strongly recommend that you use the default install locations, and add the correct locations in your DAW application. The default install locations are:
- VST 2.0 (32-bit) - C:\Program Files (x86)\VstPlugins
- VST 2.0 (64-bit) - C:\Program Files\VstPlugins
- AAX - C:\Program Files\Common Files\Avid\Audio\Plug-Ins
In addition, some DAW applications will have their own default install location. Alternatively, you can also copy the BIAS VST DLL file and paste it to your default plug-in folder.
Q: I lost my password. How do I reset the password for my ToneCloud account?
A: If you lost your password for ToneCloud, please refer to the page below:
https://help.positivegrid.com/hc/en-us/articles/210353033-How-to-reset-my-password-
Q: How do I switch from Facebook login to email login?
A: please refer to the link below
https://help.positivegrid.com/hc/en-us/articles/202103659-How-to-Switch-Back-to-Regular-Email-Login-instead-of-Facebook-Login-
After resetting the password, you can use the regular email account to log in.
Please also refer to General FAQ if your question is not answered here.