FAQ - BIAS Pedal Desktop

A: For the desktop version, you can purchase BIAS Pedal from any of the following online stores:

• Positive Grid store (https://www.positivegrid.com/store/)
• SweetWater
• Musician' Friend
• Plugin Boutique
• Thomann
• Adorama
• Amazon
• B&H Photo Video

    For the iOS version, you will need to purchase BIAS Pedal from the Apple® App Store.

A: For all our desktop products, you can redeem your code on our store page. Be sure to sign up an account with us on our store page first, then redeem the code at the following location:

https://www.positivegrid.com/redeem

Once you've entered the code and hit "Redeem", return to the store page, then download the BIAS Pedal effects pack.

 

A: No, you do not need to have a DAW to use BIAS Pedal. Once you buy BIAS Pedal, you get a standalone version as well as a plugin version.

A: Please see the chart below for a list of supported DAWs.

 

 

Ableton Live	8.0 or above
Avid Pro Tools	10 or above
Apple Logic Pro	9.0 or above
Apple GarageBand	6.0.5, 10.0 or above
Bitwig Studio	1.0 and above
Cakewalk Sonar	X2 or above
Cockos Reaper	3.4 or above
Steinberg Cubase	5.0 or above
Steinberg Nuendo	4.3 or above
PreSonus Studio One	Producer/Professional 2 or above

A: Yes, you will need to activate your license in order to use BIAS Pedal or it will remain in demo mode. Please see the article below on how to activate your license.

https://help.positivegrid.com/hc/en-us/articles/202772049-How-do-I-activate-my-BIAS-Amp-license-

A: No, not at the moment.

A: No, it only comes in a single tier (Professional). BIAS Pedal is made up of 3 effects packs (Distortion, Delay, Modulation), and depending on which one you own, you get full access to the features in the effects pack once you purchase the pack.

A: Yes, you can have two, fully working BIAS Pedal on two computers simultaneously. Once you have reached the activation limit and would like to free up a license seat, just run the software uninstaller to uninstall BIAS Pedal on one of your computers and you'll now have the option to use that license seat on another computer. Make sure that you have an internet connection when you uninstall so our server can detect the change.

A: By default, BIAS Amp will be installed to the following location:

Mac

~/Documents/BIAS_Pedal/

Windows 

C:\Users\<username>\Documents\BIAS Pedal

A: Your presets can be found at the following locations. It is also recommended that you keep a backup of your entire BIAS Amp folder.

Mac

/Users/(User name)/Documents/BIAS_Pedal/****/GlobalPresets

/Users/(User name)/Documents/BIAS_Pedal/****/ModulePresets

*Replace **** with Distortion, Delay or Modulation

Windows

C:\user\(user name)\documents\BIAS_Pedal\****\GlobalPresets

C:\user\(user name)\documents\BIAS_Pedal\****\ModulePresets

*Replace **** with Distortion, Delay or Modulation

A: Mac

 

For Mac OS X, the plugins will be installed to the following locations:

• Audio Units - /Library/Audio/Plug-Ins/Components

• VST 2.0 - /Library/Audio/Plug-Ins/VST

• AAX - /Library/Application Support/Avid/Audio/Plug-Ins

Please make sure these locations have been added to the list of locations in your DAW application.

Windows

For Windows, you can choose the install location for the plugin. We strongly recommend that you use the default install locations, and add the correct locations in your DAW application. The default install locations are:

• VST 2.0 (32-bit) - C:\Program Files (x86)\VstPlugins

• VST 2.0 (64-bit) - C:\Program Files\VstPlugins

• AAX - C:\Program Files\Common Files\Avid\Audio\Plug-Ins

In addition, some DAW applications will have their own default install location. Alternatively, you can also copy the BIAS VST DLL file and paste it to your default plug-in folder.

A: If you lost your password for ToneCloud, please refer to the page below:

 

https://help.positivegrid.com/hc/en-us/articles/210353033-How-to-reset-my-password-