Bluetooth Connection (Bluetooth Audio) for Spark NEO – Help Center

Which Bluetooth connection do you need?

Spark NEO has two independent Bluetooth connections. Choose the one you need:

Bluetooth Audio

Stream music from your phone

Use Spark NEO Headphones as Bluetooth headphones to stream music from any app on your phone or tablet. Paired from your phone's Bluetooth settings.

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Tone Control (Spark app)

Edit tones with the Spark app

Pair Spark NEO with the Spark app to browse presets, edit tones, tune, and access ToneCloud. Paired from inside the Spark app.

Go to Tone Control guide →

Connect to the Mobile Device (Bluetooth Audio)

Open the Bluetooth settings on your mobile device:
iOS: Settings → Bluetooth
Android: Settings → Connections → Bluetooth
Power on the Spark NEO Headphones and press the PAIR/POWER button.

The Bluetooth LED will start to breathe, indicating pairing mode.
In your Bluetooth settings, look for Spark NEO Audio in the list of available devices.
Tap on Spark NEO Audio to pair and connect.

If no device connects within one minute, Spark NEO exits Pairing Mode. Press the PAIR button again to restart pairing.

Good to Know

Volume control

The Volume +/- buttons on the Spark NEO Headphones control only the guitar volume. Adjust Bluetooth music volume from your source device (phone, tablet, or computer).

Both connections at once

You can use Spark NEO as Bluetooth headphones while playing guitar - Spark NEO mixes the Bluetooth audio and your guitar signal together, so you can jam over music from any app (Apple Music, Spotify, YouTube, etc.).

Troubleshooting

Spark NEO Audio doesn't appear in my Bluetooth list

Make sure Spark NEO Headphones are powered on and you pressed the PAIR/POWER button - the Bluetooth LED should be breathing.
If pairing exits after one minute of no connection, press PAIR again to restart pairing mode.
Try a factory reset on Spark NEO and re-pair.

Paired successfully but no music plays

Increase the volume on your source device (phone, tablet, or computer) - Spark NEO relies on the source device for Bluetooth audio volume.
Confirm your source device is playing audio and it is routed to Spark NEO as the output.
The Volume +/- buttons on Spark NEO Headphones control only the guitar signal, not Bluetooth music.

Bluetooth keeps disconnecting

Stay within Bluetooth range (~10 m / 30 ft) of your source device.
Move away from Wi-Fi routers, microwaves, and other 2.4 GHz devices that can cause interference.
Forget the device on your phone, then re-pair.

Still stuck? See Bluetooth Connection Troubleshooting for Spark NEO for a full diagnostic guide.