Solution to failure on BIAS AMP 2 launch (Win/Mac)


1. Uninstall your previous version:
    If you’re on Windows 7, refer to this article https://support.microsoft.com/ml-in/help/2601726

    if you’re on Windows 8, 8.1 or 10, follow these steps: https://support.microsoft.com/en-ca/help/4028054/windows-repair-or-remove-programs-in-windows-10

    if you’re on a Mac, simply locate the program on your Drive, drag it to Trash Can and done.

2. Next, back up this folder 

Mac: /Users/[User_name]/Documents/PositiveGrid/BIAS_Amp2

Win:  C:\Users[User_name]\Documents\PositiveGrid\BIAS_AMP2

3. Delete these files and folders
        [Mac]
        /Users/[User_name]/Documents/PositiveGrid/BIAS_Amp2 (folder)
        /Users/[User_name]/Library/Application Support/PositiveGrid/BIAS_Amp2.settings (file)

(Show/hide hidden files for Mac: https://www.youtube.com/watch?v=5Rm04aziAbM)

If you're with OSX10.12 and OSX10.13, try deleting this file (BIAS_Amp2.settings) by using command:
Click on the 'Go' menu in Finder while holding down [Alt/Option] to access the'username/Library' folder

        [Win]
        C:\Users[User_name]\Documents\PositiveGrid\BIAS_AMP2  (folder)
        C:\Users[User_name]\AppData\Roaming\PositiveGrid\BIAS_AMP2.settings file)

Now that the previous version and related files have been removed, you can proceed the installation again. Please visit https://www.positivegrid.com/ and login to enter Download page, download and install the new build. 

4. To restore the presets, please move the backup folder to:

Mac: /Users/[User_name]/Documents/PositiveGrid/

Win:  C:\Users[User_name]\Documents\PositiveGrid\

5. Launch BIAS AMP 2, it's supposed to work this time. If it doesn't and you're with OSX10.13 on Mac, please refer to this article to troubleshoot further.

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